If you're facing issues with your recent lawn service you hired, such as unexpected charges or unsatisfactory job quality from them, it's important to address your concerns promptly. Here’s a guide to help you resolve issues with your lawn service provider directly.
Contacting Your Lawn Service Provider
To discuss any concerns about pricing adjustments or the quality of service:
Send a Text Message: Direct communication is key. We recommend sending a text message to the lawn service provider you hired. This is usually the most effective way to reach them, especially if they are on the job.
Access Contact Information: You can find the contact details of your lawn service provider by navigating to "My GreenPal" in the menu of your account. This section provides you with the necessary information to reach out directly.
Here is a quick link to access your GreenPal dashboard where you can find their details: My GreenPal.
Discuss Your Concerns Directly
Clarify Charges: If you were informed about their additional charge only upon arrival, discuss this with your lawn company to understand the reason for the extra cost. Lawn services should communicate any price changes in advance, especially if they relate to the condition of your lawn exceeding normal expectations (e.g., grass height).
Quality of their Service: If their job was not done to your satisfaction, explain what was lacking and ask if they can rectify your issues. Requesting a follow-up service to correct any problems before you approve the payment is reasonable.
Service Appointment Window
Understand the Service Window: Keep in mind that lawn companies have a 3-day window. This means your lawn service has the flexibility to manage your lawn one day before, on the day, or one day after the scheduled date. This flexibility helps accommodate changes in scheduling due to weather or other unforeseen circumstances.
Need Further Assistance?
If you're having trouble reaching your service provider or resolving the issue amicably, please feel free to engage the chatbot inside your free account for more info.