eLearning FAQs

Can I change a booking? When are credits deducted? I'm taking a course and it won't open? All your questions answered here!

Michelle Kimbler avatar
Written by Michelle Kimbler
Updated over a week ago

What happens if I change the associated eLearning course later on?

The eLearning course can be changed, but doing this will cancel any bookings you've made for that course. Any bookings that haven't been started will be refunded, but any that are in progress will not be. (They will get a warning if any bookings are affected.)

Can I associate my own course with any iHASCO eLearning course?

Yes! If you've added your own course that doesn't have an automatically associated eLearning course, do not worry. Simply edit the course provider, select iHASCO and search for the course you want to associate here. E.g. you might call it Asbestos Training, but in iHASCO, this is referred to as Asbestos Awareness - you can manually pair these together.

I cannot see/book the course on someone's profile?

If you want to make a booking for an eLearning course, you need to make sure that the course has been assigned to the personnel first. You can assign courses in the training register via their role, or on an individual basis.

What courses are available from iHASCO?

You can see the full list of courses here.

We aim to update the available courses on a monthly basis as iHasco releases new courses.

This list was last updated in June 2022.


Didn't receive the eLearning email?

Firstly, please check any junk folders. Secondly, make sure the correct email is added to the personnel profile that you assigned and booked the eLearning for.

Nothing happens when I click "Start course"?

Please make sure you have pop-ups enabled, and allow 3rd party cookies in order to be able to take an eLearning course.


When are credits deducted?

Simply, a credit is dedicated from your balance the moment "Take course" is clicked from the invitation email.


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