Summary: You must enable cookies and pop-ups in your browser settings for eLearning to function properly. Mobile devices tend to have these disabled as default. This guide covers common errors and how to resolve them.

If nothing happens when you click "Take course", you will need to enable pop-ups for your browser.

This enables us to open up the course in a new window.

The eLearning course has to launch in a separate tab - this requires "pop-ups" to be enabled.

Check our detailed guides below to enable pop-ups in your browser settings. We recommend you use Chrome on mobile devices for optimal performance.

Guide: how to enable pop-ups

If you see the error: MissingKeyMissing Key-Pair-ID query parameter or cookie value, after clicking "Take course" the issue is that cookies aren't enabled in your settings.

We integrate with iHasco via Scorm Cloud, which hosts the training information. We use third-party cookies to track the progress and status of your course across Scorm and iHasco.

You must enable third-party cookies and/or cross-site tracking on your device.

Check out our specific guides below

General guidance:

You will need to change some settings for your browser. For eLearning to work, you will need to enable:

We've created guides for the most popular browsers and devices used below.

If you have tried all of the above, and your eLearning course still doesn't work, please contact us in the chat below.