Summary: You must enable cookies and pop-ups in your browser settings for eLearning to function properly. Mobile devices tend to have these disabled as default. This guide covers common errors and how to resolve them.
Typical errors when launching an eLearning course
Error: The course doesn't launch when clicking the link
If nothing happens when you click "Take course", you will need to enable pop-ups for your browser.
This enables us to open up the course in a new window.
Solution
The eLearning course has to launch in a separate tab - this requires "pop-ups" to be enabled.
Check our detailed guides below to enable pop-ups in your browser settings. We recommend you use Chrome on mobile devices for optimal performance.
Error: MissingKey error message
If you see the error: MissingKeyMissing Key-Pair-ID query parameter or cookie value, after clicking "Take course" the issue is that cookies aren't enabled in your settings.
Solution
We integrate with iHasco via Scorm Cloud, which hosts the training information. We use third-party cookies to track the progress and status of your course across Scorm and iHasco.
You must enable third-party cookies and/or cross-site tracking on your device.
General guidance:
Cookies error troubleshooting guide (Scorm cloud)
How to enable pop-ups and third-party cookies
You will need to change some settings for your browser. For eLearning to work, you will need to enable:
Pop-ups
3rd party cookies
We've created guides for the most popular browsers and devices used below.
Guides to required settings for eLearning courses on:
Further resources
Other eLearning issues
Course stuck "in progress" after completion: please ensure personnel exit the course after completion so that their score will register.
If you have an eLearning course stuck in progress, please complete this ticket so that our engineers can take a look.
General considerations
Software updates: make sure your device and browser are using the latest software version
Internet connection: ensure you have a reliable, stable connection
Firewalls: these can interfere with tracking the eLearning progress
If you have tried all of the above, and your eLearning course still doesn't work, please contact us in the chat below.