Summary
If you're struggling to launch your eLearning training, you must enable pop-ups and third-party cookies.
This guide focuses on Android settings
Required settings for eLearning on Android mobile devices (Chrome browser)
If you have an Android-based smartphone (e.g. Samsung), you will need to update the settings in Chrome (the default browser).
To enable the correct settings for eLearning on an Android smartphone, please follow these steps:
Click the "Take Course" link - this will take you to Chrome
Locate the three dots menu in Chrome ⚫️ ⚫️ ⚫️
Scroll down to Settings
Go to Site Settings
In Site Settings:
Allow pop-ups
Popups and redirects
Allow Popups
Allow Cookies
Site settings > Cookies
Allow Cookies
Once settings are enabled as above, try retaking the course
Visual guide for Android mobile devices (cookies & popups for eLearning)
Click on the "three dots" menu on your browser screen (usually on the top or bottom).
Scroll down to Settings
Navigate to Site Settings
In Pop-ups and redirects, select "Allowed"
In Cookies, select "Allow cookies"
Please try retaking the course once you have enabled the correct settings.