Cancelling takes three steps and a couple of minutes, and your access ends the moment you confirm, not at the end of your billing period: your bundles and cart drawer stop appearing on your store, and your Atlas pages show customers a subscription notice instead of your content. Nothing you have built is deleted. By the end of this your subscription will be cancelled and you will know exactly what to expect on your final bill.
In this article:
Step 1: Tell us what is not working
Open Subscription in the Atlas menu and start the cancellation. The modal is titled Cancel Atlas subscription.
Step 1 first shows what Atlas has done for your store: Before you cancel, here's what Atlas is doing for your store, with your Store revenue, Bundler revenue and Cart upsell revenue.
Then it asks why you are leaving, under Tell us what's not working, with the note A human reads every one of these within 4 hours.
The reasons, each with sub-options and a free-text field:
Reason | Sub-options |
Too expensive | didn't expect the charge, not worth the price, only needed it short-term |
Something's buggy | Stores & Pages, Bundler, Cart |
Doesn't look good enough | Stores & Pages, Bundler, Cart |
Only needed it temporarily | pausing I'll be back, just testing, used it once |
Going with another tool | another AI builder, an MCP or AI coding, a developer or agency |
Something else | free text |
💡 If you are leaving because something is broken or missing, say so here rather than just cancelling. These are read by a person within a few hours, and a fixable problem is often fixed.
Step 2: The pause offer
Step 2 asks Before you cancel — would pausing work better? and offers 30 days at $0 with everything left in place.
If your reason is temporary, take it. See How to pause your Atlas subscription.
Otherwise select Continue to cancel.
Step 3: Confirm
Titled Confirm cancellation, with Last step. Here's exactly what happens after you confirm.
What it shows depends on your situation.
What the confirmation says for a paying subscriber
You will see a heads-up about the final charge, with your plan's price in brackets:
Heads up: one more charge ($39) may still process in the next 2 weeks.
with the explanation:
This is Shopify's billing cycle finishing the current period — not an extra charge from Atlas. It's the last one; nothing bills after.
Then two statements:
→ Your subscription ends Nov 11, 2026 (end of current billing period)., with the date your current billing period ends→ You can come back anytime — your assets (Stores, Pages, Bundles, Carts) are never deleted.
⚠️ Your access ends the moment you confirm, not on the date shown. That date is when your current billing period would have ended. Your bundles and cart drawer stop appearing on your store straight away, your Atlas pages show customers a subscription notice instead of your content, and Atlas features that need a subscription lock until you subscribe again.
And an acknowledgement to tick:
I understand I may see one final charge from Atlas for this current billing period for ($39).
ℹ️ That final charge is normal. Shopify charges for each billing period when the period starts, then collects it with your next Shopify bill, so the charge for the period you cancel in can appear after you have cancelled. It is not a double charge, and nothing new is charged after you cancel.
Then select Confirm cancellation, or Stay subscribed to back out.
What it says during a trial
Cancelling during a trial stops your access right away, and you are not billed. You do not lose the trial days you have not used: your trial keeps its original end date, and if you subscribe again before then, you get the days that are left. The confirmation says:
→ Your subscription ends immediately.→ Your subscription ends immediately (you still have 5 days left in your free trial)., with however many days your trial has left (1 day lefton its last full day)→ Your remaining trial days stay available — resubscribe before they run out to use them.
The acknowledgement reads I understand, I want to cancel my free trial.
You are not billed for a cancelled trial.
To use the days that are left, open Subscription again before your original trial end date. The button shows the days that are left, for example Resume free trial (5 days left). With less than a full day left, it offers a plain subscription instead, and billing starts straight away.
What it says if you are paused
→ Your pause ends and your subscription is cancelled now. Nothing else will be charged.
No final charge, because there is no active billing period to finish.
After you confirm
Atlas confirms with Subscription cancelled, and your access ends right then. Your bundles and cart drawer stop appearing on your store, your Atlas pages show customers a subscription notice instead of your content, and Atlas features that need a subscription lock until you subscribe again.
Nothing is deleted. Your bundles, cart drawers, projects and research remain in your account, and your pages stay in your theme, ready for when you subscribe again.
Full detail in What happens after you cancel.
ℹ️ Cancelling in Atlas and uninstalling the app both cancel your subscription, so you do not need to do both. Uninstalling also removes Atlas from your store; see What happens to my data if I uninstall Atlas?. Neither removes a charge Shopify has already made for your current billing period: Shopify still collects it with your next bill.