Who this is for: Hosts who claim shopping jobs for Landing homes.
What is this job about?
You use your PEX Card to buy items that need replacing in a Landing home, at the nearest Target. Then you take them to the home, unpack them, and put them where they belong. The items and quantities to buy are listed in the job description.
Once the items are away, the home should meet Landing's standards and be ready for the next member. If you are asked to make an extra trip to buy or pick up more items, Landing confirms the extra pay with you before you go.
What if my job says Member Present?
On a Replacement Items Shopping - MEMBER PRESENT job, a member is living in the home and is expecting the delivery at the time of your job, so the job is time sensitive. Treat the home as theirs and never touch their personal belongings. See Entering into an Occupied Home.
This version adds two tasks. In "Text the Member," you text the member through the Host App when you start the job, so they know their delivery is on the way. In "Knock on the Door," you knock and announce yourself as "Landing" at least two separate times when you arrive, and if there is no answer, you may go in and leave the items inside. See Texting / Calling Members.
If you are running late, let Landing know straight away so Landing can update the member. If the member asks for something that is not part of the job, do not agree to it or promise anything, and let Landing know what they asked for.
What do I need before I start?
Before you head to the store, check you have everything in this table. You also need to be able to lift 50 lbs.
Credential | General Host credential |
How long it takes | About 2 hours |
What to bring | Your PEX Card. |
Access | Read the access instructions in your job before you go. If there is a key pickup or a key release, go there first. See Getting In. |
Don't skip these
Complete every task in the Host App as instructed, and upload the photos each task asks for. A job is not complete until every task is done. Pay particular attention to these:
"Load Your PEX Card" and "Check Out." Load your card from the job before you shop, and keep your receipt so you can upload a photo of it. If the items cost more than the amount loaded, let Landing know so Landing can add funds. See Loading Your PEX Card in the Host App.
"Shop for the Items." Buy exactly the items and quantities on the list, using the preferred brands. See Shopping for Missing Landing Items.
"Return Necessary Access Key." Return the keys you used to where you found them, and upload a photo. See Getting In.
What if something is not right?
An item is out of stock. Choose the closest comparable item, following the guidance in Shopping for Missing Landing Items. If you are not sure what to buy, let Landing know before you check out.
The home has strong odors, a lot of pet hair, heavy grime, or damage. Let Landing know through the chat, so Landing can arrange a cleaning or a maintenance request. See Making a Maintenance Request.
You run into an access problem. Let Landing know. On the standard version, also report it in the "Access Report" task so it can be fixed for the next Host and member.