Who this is for: Hosts and Cleaning Companies with a cleaning credential.
What is this job about?
This is a turnover cleaning after a member who stayed in the home for 7 days or less. You fully clean the home, wash the linens, and stage every room, so it is spotless and ready for the next member to move in. See Landing Cleaning Standards.
This is a critical job, so if you cannot make it, let Landing know as early as you can, because you cannot release it yourself inside 24 hours of the start time.
What do I need before I start?
Before you head to the home, check you have everything in this table. The times are a guide for each home size.
Credential | Cleaning credential |
How long it takes | About 2 hours for a 1 bedroom home, 3 hours for a 2 bedroom home, 4 hours for a 3 bedroom home, and 5 hours for a 4 bedroom home |
What to bring | Your cleaning kit, stain remover, a lint roller, pet stain and odor eliminator, a step stool, and your PEX Card. A carpet cleaning machine is recommended. See Building Your Host Cleaning Kit. |
Access | Read the access instructions in your job before you arrive, and check whether the keys are at a third party location. See Getting In. |
Don't skip these
Complete every task in the Host App as instructed, and upload the photos each task asks for. A job is not complete until every task is done. Pay particular attention to these:
"Key Inventory." Report every key and access item, both the ones inside the home and the ones you used to get in. This task is required, and the count must match your photo.
"Inspect the Home for Member Items" and "Check Vases." Check the usual spots and inside the vases, and let Landing know about anything the last member left behind. See Items Left Behind by a Member.
"Before You Leave - Video." If Landing asks you for a video of the cleaned home, record and upload it using the link sent in the chat. Skipping it can add a strike.
"Trash Disposal." Take all the trash to the community dumpster, even if the property has valet trash. See Trash Disposal at a Landing Property.
What if something is not right?
Linens are stained or damaged. Treat the stains before washing, and record the condition of the linens in "Send Linen Condition Report."
There is no washer or dryer in the home or at the property. Let Landing know before you start the laundry.
A light, appliance, the air filter, or the blinds need fixing. Submit a maintenance request in the app. See Making a Maintenance Request.
The home needs more than a standard turnover. Let Landing know through the chat. See Excessive Cleaning Issues.