Who this is for: Hosts and Cleaning Companies with a cleaning credential.
What is this job about?
This is a full clean of a Landing home where a member is currently living. You clean every room, wash all the bed and bath linens, and leave the home spotless, while respecting that it is the member's home. See Landing Cleaning Standards.
Text the member when you arrive at the property, knock before you go in, and never touch their personal belongings. See Entering into an Occupied Home. This is a critical job, so if you cannot make it, let Landing know as early as you can, because you cannot release it yourself inside 24 hours of the start time.
What does the member need to do?
Landing asks the member to get the home ready so you can clean every surface. Before you arrive, the member should pick up all their personal items and take the linens off the beds, so you can wash them. The member can stay home during the cleaning. If they will not be there when you arrive, they are asked to let Landing know ahead of time, so Landing can coordinate your access.
You can only do the tasks listed in the job. If the member asks for anything extra, let Landing know through the chat, and Landing can arrange it with them separately.
What do I need before I start?
Before you head to the home, check you have everything in this table. The times are a guide for each home size.
Credential | Cleaning credential |
How long it takes | About 4 hours for a 1 bedroom home, 6 hours for a 2 bedroom home, 7 hours for a 3 bedroom home, and 8 hours for a 4 bedroom home |
What to bring | Your cleaning kit, laundry detergent, stain remover, a lint roller, and pet stain and odor eliminator. See Building Your Host Cleaning Kit. |
Access | Read the access instructions in your job before you go. See Getting In. |
Don't skip these
Complete every task in the Host App as instructed, and upload the photos each task asks for. A job is not complete until every task is done. Pay particular attention to these:
"Text the Member" and "Before You Enter the Home." Text the member through the Host App when you arrive at the property, using the message in the task. At the door, knock several times and wait before you go in. See Texting / Calling Members.
"Strip the Bed(s) & Begin Laundry" and "Collect all other Linens." Wash all the bed and bath linens, treating stains first, and make sure everything is fully dry before you put it back.
"Take out all Trash." Take all the trash, including the cleaning trash, to the dumpster or trash room, not valet trash, and replace every liner. See Trash Disposal at a Landing Property.
What if something is not right?
The member is home while you clean. Introduce yourself, work around them, and give them space. Keep to the areas the job covers, and let Landing know if anything stops you from completing a task.
The member is not home and you cannot get in. Let Landing know through the chat, so Landing can coordinate access with the member.
The member has not picked up their belongings or stripped the beds. Clean around their things without moving them, and let Landing know what you could not reach or wash.
You notice damage or a maintenance issue. Submit a maintenance request. See Making a Maintenance Request.