Below you will find an explanation for errors you may encounter on your TikTok Ads widgets. These errors are uncommon, and if you see an error that is not detailed below, please get in touch with a member of our team.

Explanation: When adding widgets to Hurree, our system makes a request to your tool to pull the information you’ve selected. When a request is sent to a server or API, this will usually include parameters to specify the details of the request. These parameters include query strings, headers, or request body contents. The error message suggests that one or more of these parameters have been provided with an invalid or incorrect value.

How to solve: If you receive this error message, please contact Hurree Support. We will investigate the issue as soon as possible and find a solution.

Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example, TikTok Ads or Google Analytics) to Hurree, you are issued a token that serves as proof of your identity every time you add a data point from that tool. Some tools, such as TikTok, expire after a designated period of time and need to be renewed.

How to solve: In order to reauthenticate your account simply disconnect and reconnect your TikTok Ads connector.

Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example, TikTok Ads or Google Analytics) to Hurree, you are issued a token that serves as proof of your identity every time you add a data point from that tool. This error indicates your Access Token is incorrect, and therefore, your identity cannot be verified.

How to solve: To resolve this issue we recommend disconnecting and reconnecting your TikTok Ads connector. When verifying your details ensure that your login details and permissions within TikTok Ads are correct.

Explanation: In some instances, the TikTok Ads internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to solve: These kinds of errors are not uncommon, and unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still see the same error after the next sync period, please contact Hurree support.

Explanation: Unfortunately, the content you are trying to access using Hurree can not be found. This may be because the resource (e.g., campaign, ad, media, etc.) has been deleted or removed from your account.

How to Solve: If you see this error we recommend checking the associated TikTok Ads account to ensure that the resource you are trying to receive data from hasn’t since been deleted or archived.

Explanation: You must be logged into your TikTok account to verify the connection and pull data from your TikTok Ads account into Hurree. Sometimes, apps log users out after a certain period of time so they can verify their details.

How to solve this: Simply visit your TikTok account and log back into it. Once you have done so, go back to your Hurree dashboard, and you will be able to pull data from your TikTok Ads account.

Explanation: In some instances, TikTok Ads’ internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to solve: These kinds of errors are not uncommon, but unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you are still seeing the same error after the next sync period, please contact Hurree support.

Explanation: In some instances, a third-party tool will experience issues within its own system which is out of our control.

How to solve: These outages usually don’t last long, so we recommend waiting a short time and then trying again. If you are experiencing this error for a prolonged period of time, please contact our support team.