Below you will find an explanation for errors you may encounter on your Google Analytics widgets. These errors are uncommon, and if you see an error that is not detailed below, please get in touch with a member of our team.

Explanation: When adding widgets to Hurree, our system makes a request to your tool to pull the information you’ve selected. When a request is sent to a server or API, this will usually include parameters to specify the details of the request. These parameters include query strings, headers, or request body contents. The error message suggests that one or more of these parameters have been provided with an invalid or incorrect value.

How to solve: If you receive this error message, please contact Hurree Support. We will investigate the issue as soon as possible and find a solution.

Explanation: Authentication tokens verify a user's or system's identity. When you connect a tool (such as Facebook or Google Analytics) to Hurree, you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. The token you used to connect Hurree to Google Analytics is either invalid or expired, meaning it is either incorrect or has exceeded its validity period.

How to solve: To solve this issue you will need to reauthenticate your connection to your tool. Depending on whether the token is invalid or expired, this could be simply disconnecting and reconnecting your connector or is invalid; you will need to verify your credentials in the tool itself, i.e. update your password.

Explanation: This error indicates that you do not have the necessary permissions to access the information you have requested.

How to solve: To resolve this issue, contact the administrator of the connector account and ask them to update your permissions.

Explanation: In some instances, the Google Analytics internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to solve: These kinds of errors are not uncommon, and unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still see the same error after the next sync period, please contact Hurree support.