Below you will find an explanation for errors you may encounter on your Profitwell widgets. These errors are uncommon, and if you see an error that is not detailed below, please get in touch with a member of our team.

Explanation: When adding widgets to Hurree, our system makes a request to your tool to pull the information you’ve selected. When a request is sent to a server or API, this will usually include parameters to specify the details of the request. These parameters include query strings, headers, or request body contents. The error message suggests that one or more of these parameters have been provided with an invalid or incorrect value.

How to solve: If you receive this error message, please contact Hurree Support, We will investigate the issue as soon as possible and find a solution.

Explanation: Authentication tokens verify a user's or system's identity. When you connect a tool (such as Google Analytics or Profitwell) to Hurree, you are issued a token that serves as proof of your identity every time you add a data point from that tool. The token you’ve used to connect Hurree to Profitwell is either invalid or expired, meaning it is either incorrect or has exceeded its validity period.

How to solve: To solve this issue you will need to reauthenticate your connection to your tool. Depending on whether the token is invalid or expired, this could be simply disconnecting and reconnecting your connector or if invalid, you will need to verify your credentials in the tool itself, i.e. update your password.

Explanation: Unfortunately the data you are trying to access using Hurree can not be found. This may be a result of payments, subscriptions, etc, being deleted or removed from your account.

How to Solve: If you see this error, we recommend checking the associated Profitwell account to ensure that the resource you are trying to receive data from has not been deleted or archived.

Explanation: In some instances, Profitwell's internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to solve: These kinds of errors are not uncommon, but unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you see the same error after the next sync period, please contact Hurree support.