When you need an update
Name mismatches between your profile and ID can occur due to several reasons, such as typos, legal name changes, mismatched records, or other issues like email misuse, payment methods, or profile errors. These mismatches can prevent successful verification during activities. Your activity provider will need to update your account to resolve these issues.
To resolve name mismatches, follow these steps:
Contact Your Activity Provider: Reach out to your activity provider (e.g., training or certification organization) to request a name update on your account. You can usually find their contact information on their website or app.
Update Your Profile Name: Ensure that the name on your profile matches exactly with the name on your government-issued ID. This is crucial for successful verification.
Ask your activity provider for next step: If your ID submission has already been flagged due to name mismatch, ask your activity provider for the next steps. If they request that you resubmit your ID, proceed to the following step.
Resubmit Your ID: After your profile name has been updated, resubmit your ID for verification. Ensure that your full name and photo are clearly visible in the submission. If you are using a different ID (e.g., passport) that reflects the updated name, use that for resubmission.
Important to note
If you have already contacted your activity provider regarding a name change, please keep in mind that the session status will not automatically change. It’s essential to ask your activity provider about the next steps after the name change, as they will determine whether your activity needs to be redone or if they can override your session status.
Additional Tips for Successful ID Verification
Double-check your profile details before submitting your ID.
Use high-quality images of your ID to ensure clarity.
If you encounter further issues, contact your activity provider for additional support.