How to Submit and Verify Your ID for Exam Access
Submitting and verifying your ID is a crucial step to access your exam. This guide provides step-by-step instructions for initial submission, resubmission after rejection, troubleshooting common issues, and understanding system behaviors.
Resubmitting Rejected ID Photos
If your ID photo is rejected due to unreadable details, you will receive an email titled "Action: Resubmission Required." Follow these steps:
Open the email on your smartphone and click the resubmission link in a secure browser (e.g., Chrome for Android, Safari for iPhone/iPad).
Upload two photos: - A clear selfie of your face. - A clear photo of your government-issued ID.
Ensure good lighting, avoid glare or shadows, and make sure the ID is steady, fully in frame, and readable.
Troubleshooting Common Issues
Blurry Images: Refresh the page, clean your webcam lens, and ensure good lighting. Hold the ID steady and allow the camera to focus.
Camera Permissions: Ensure your browser has camera permissions enabled and no other apps are using the camera.
Submit Button Not Appearing: Retake photos multiple times (up to four or five attempts) until the Submit button appears. Click Submit even if the image is not perfect.
Technical Issues: Clear your browser's cache and cookies, update your browser or device, or try showing a photo of your ID to the webcam.
Understanding System Behaviors
Use Your Phone Option: If the "Use Your Phone" option is unavailable, it may not be enabled by your activity provider. In this case, complete the process on your computer by following the on-screen instructions.
Best Practices for Clear ID Photos
Use a smartphone camera for better quality when resubmitting.
Ensure good lighting and avoid glare or shadows.
Keep the ID steady and fully in frame.
Make sure your face and the ID’s name/photo are clearly readable.
By following these steps and tips, you can successfully complete the ID verification process and access your exam without delays.