If you see the message below, it means the system has detected possible restrictions on your device and/or browser, such as VPNs or blockers. This blocking panel prevents you from accessing your activity until the issue is resolved.
How to resolve
We recommend the following steps:
Disconnect from VPN
Disable your browser’s ad blocker extension
Use a different browser
Connect to a different internet connection
Check if you are using a work computer
First, complete the full browser troubleshooting steps (allow permissions, check extensions, try another compatible browser).
If troubleshooting on a work device does not resolve the issue:
Ask your IT/Admin to check device settings
Or, use your personal device instead
How to Check for Extensions That Could Block Browser Permissions
To ensure your browser permissions are not being blocked, follow these steps:
Access Browser Settings:
Click on the three dots in the upper right corner of the browser and select Settings.
In the Settings page, click on Extensions in the left pane.
Manage Extensions or Extensions:
The Extensions page will open. Disable any extensions that may block browser permissions, such as:
Avast
McAfee
Cisco
Any other antivirus or ad blocker.
Refresh the Page:
Return to the exam/course page and click Refresh.
Relaunch the Assessment/Exam.
Alternative Method for Chrome users only: Type chrome://extensions in the address bar and press Enter to go directly to the Extensions page.
Alternative Method for Edge users only: Type edge://extensions/ in the address bar and press Enter to go directly to the Extensions page.
For other browsers: go to your browser settings and look for the "Extensions" section.
If the issue persists, please also try the steps in our Basic Troubleshooting article.