Our ID verification process uses Scanbot technology to check whether your ID photo is clear, readable, and contains a recognizable face.
How to Complete Verification:
Step 1 — Start Verification
Start your activity and accept the Privacy Policy. You will first be prompted to take a selfie. Make sure your face is clearly visible and well-lit.
Step 2 — Capture Your ID
Prepare your ID and select Begin Taking Photo.
If you are using a computer (not a mobile device), you will be prompted to select the device for capturing your ID. Please choose "Continue on current device."
Step 3 — Take Your ID Photo
Automatic capture is enabled by default. Hold your ID steady and wait for the camera to focus and capture the image.
If automatic capture does not work, you can manually take the photo using the capture button.
Step 4 — Review and Submit
You are allowed unlimited retakes. The first two attempts will automatically require retakes if the image is unclear. On the third attempt, a “Submit photo” button will appear.
If you believe your photo is clear and readable for our human proctors to identify, you may proceed by clicking “Submit photo.”
Option 2: ID Verification on Mobile via QR Code
If you prefer to use your phone's camera and your activity provider has allowed this feature:
Select Use Your Phone to generate a QR code that is connected to your session.
2. Scan the QR code using your phone's camera.
3. Follow the prompts on your phone.
4. Capture and submit a clear photo of your ID.
5. Return to your computer and continue your activity.
QR Code Not Working?
Increase the brightness on your device to make the QR code easier to detect by your mobile phone camera. If still not working:
Select I Cannot Scan the QR Code. A URL will appear. Copy the URL and open it on your phone to continue verification.
Protect Your Personal Information
You can select Edit Photo to cover sensitive information such as your ID number or address.
Make sure your full name and photo remain visible, as these may be required for verification.
"ID Text is Not Readable" or "No Face Detected on ID"
If you receive “ID text is not readable” or “No face detected on ID,” you may be asked to retake the photo.
If you attempt a third time and still see the message, you will be prompted with: "Continue submitting? A human reviewer will asses it." At this point, the "Submit photo" button will be available. Please proceed to submit the photo. After you finish your activity, if our human proctors find that your ID is unreadable, you will receive a secure email with a resubmission link. You can easily complete the resubmission from your mobile phone for better camera resolution results.
Technical Difficulties During Verification
If you encounter technical issues during the ID verification process, try the troubleshooting steps below. Start with the Basic Troubleshooting Steps and proceed to the browser or device-specific solutions if the issue persists. Refreshing the page, checking camera permissions, and ensuring your browser is supported are common first steps for camera-based verification issues.
Basic Troubleshooting
Try refreshing the page.
Ensure Camera Access: Verify that your device has a functioning camera and that camera permissions are enabled for your browser. Close any other apps that might be using the camera, such as Zoom or Teams.
Clear Browser Cache and Cookies:
Open your browser settings.
Navigate to the option for clearing browsing data.
Select "All time" as the time range and clear cache and cookies.
Update Your Browser and Operating System: Ensure that both your browser and device operating system are updated to the latest versions.
Disable Extensions:
Open your browser settings and navigate to the extensions menu.
Disable extensions such as antivirus tools (e.g., Avast, McAfee) or blockers that might interfere with browser permissions.
Avoid Using a VPN: Disconnect from any VPNs, as they can interfere with the system's functionality.
Use a Personal Device: If you are using a work or managed device, try switching to a personal device, as corporate restrictions may block camera or verification functions.
Google Chrome:
Click the three dots in the top-right corner.
Go to Settings > Privacy and Security > Clear browsing data.
Clear your cache and cookies.
Go to Extensions and temporarily disable extensions that may interfere with verification.
Relaunch the activity and try again.
Microsoft Edge:
Click the three dots in the top-right corner.
Go to Settings > About Microsoft Edge and check for updates.
Go to Privacy, search, and services and clear your cache and cookies.
Disable extensions that may interfere with camera or verification permissions.
Relaunch the activity and try again.
Important: ID Verification vs. ID Resubmission
ID Verification is the initial process of submitting your ID.
ID Resubmission is required when a previously submitted ID could not be verified.
Please use the appropriate guide for your situation.
When You May Not Need to Submit an ID
An ID photo may not be required if:
The activity provider does not require ID verification.
You have previously completed verification and your identity has been successfully auto-validated.