Account owners have the highest level of iQualify permissions for their organisation. As an account owner, you have access to the User management area of iQualify settings. User management gives you an organisational view of people's roles and also allows you to edit and update them as needed.

User management allows you to:

Select your avatar (profile icon) in the top right, and then choose iQualify settings.

Select User & Group Management from the left navigation menu that appears.

Finally, select the User Management tab to see a list of users.

You can search for a person by their name, or filter by role.

For example, you can Filter by: Authors to see all the authors for your organisation. You’ll see the total number of users that fit that filter, and you can sort your results A-Z or Z-A and set the number of results shown on each page under Show.

Apart from the Name and Email address, you can also see some additional information for each user account on this search results page.

With a list of users you can use the down arrow to expand the details for that particular user (and the up arrow to collapse the details again).

You can easily add a new user and manage their permissions. Adding users in this way creates a local login account. If your organisation is using Single Sign On (SSO) it is likely that your new user accounts won't be created in this way.

To add a new local login account:

You can edit a person's account details including updating their First and Last name, ID and login email address, as well as managing their permissions. If their login email address is updated, they will be sent an email to this new address to let them know to use this next time they log in. They will still be able to use their existing password.

Users who are authenticated outside of iQualify via single sign on (SSO) will have their details locked and will not be editable. The details for these accounts are managed outside of iQualify. Each user has a label that shows whether their account is a local login account or an SSO account.

Note: By default people can add a preferred contact email address for receiving course activity notifications. This email address is not visible to anyone else in the system. See How to set your preferred contact details for more information. Contact us if you want this option disabled.

You can tick the checkboxes(s) to give or revoke permissions. As an account owner, you can give people author or manager access. When someone is given a new role they will be sent an email and also receive an in-app notification to let them know. No emails or notifications are sent when people's permissions are removed.

Due to the global access of the account owner role, and to ensure your environment and data is kept secure we require the existing account owner to contact us to add any new account owners.

Sometimes you might need to suspend a person's account. This might be someone who has left your organisation or just no longer needs access. You can use the toggle to select Yes or No for Account suspended?

If a user’s account is suspended they will no longer be able to log in, but their account is not deleted. If their account is changed to No in the future, they will be able to log in again and will regain access to any activations that they previously had. Their permission will be reinstated as they were at the time they were suspended so may need reviewing.