Over time it's likely that you'll be able to resolve most things yourself but occasionally you may need to report things that you can't resolve or investigate yourselves.
All tickets to our support team are managed using a support portal and we give our partners full access to this to be able to view, manage and submit new tickets directly to us.
How to create an account for the support portal
Anyone can create an account. Once logged in you'll be able to:
See your own tickets (submitted from the email address associated with the account).
Submit new tickets.
Access our support materials from the handy links provided under the solutions tab
Go to our support portal. You can either login using Google if you use a Google account for work, or Sign up to create a new account.
Tip: If you have submitted a support ticket to our support team before you'll already have an account. Select Forgot your password to trigger an email with a link to set a password that you can use to manage your tickets.
Once logged in you’ll be able to:
See the status of all tickets you’ve sent (from the email you sign up with).
See the status of all tickets associated with the organisation you work with (if you’ve been given this access).
Review any notes associated with the ticket.
Submit new tickets.
When submitting a new ticket you can choose to submit it from yourself or from another person in your organisation. The ticket will then appear under their profile, not yours, for them to track (it will show that it was submitted by you on their behalf).
You'll also be able to access our support materials from the handy links provided under the Solutions.
How can I see all the tickets for my organisation?
Once you’ve created your own account, iQualify account owners can request that someone have permissions to see all tickets for your organisation.
If this is something you’d like for you or one of your team, talk to your account owner and ask them to request this access by emailing our support team directly.