We provide support to your service desk so you can in turn help your team.
Over time it is likely that you will be able to resolve most things yourself but occasionally you may need to report things that you can't resolve or investigate yourselves.
All tickets received by our support team are managed using a support portal and we give our partners full access to this to be able to view, manage and submit new tickets directly to us.
Who can create an account?
Anyone can create an account. Once logged in you'll be able to:
See your own tickets (submitted from the email address associated with the account).
Submit new tickets.
Access our support materials from the handy links provided under the solutions tab.
How can I see all the tickets for my organisation?
Once you’ve created your own account it is possible for you to request access to see all tickets for your organisation, not just your own tickets.
This feature needs to be requested by your iQualify account owner. If this is something you’d like for you or one of your team, talk to your account owner and ask them to request this access by emailing our support team directly.
How do I create an account?
Go to our support portal. You can either login using Google if you use a Google account for work, or Sign up to create a new account.
Tip: If you have submitted a support ticket to our support team before you'll already have an account. Click forgot your password to trigger an email with a link to set a password that you can use to manage your tickets.
Once logged in you’ll be able to:
See the status of all tickets you’ve sent (from the email you sign up with).
See the status of all tickets associated with the organisation you work with (if you’ve been given this access).
Review any notes associated with the ticket.
Submit new tickets.
When submitting a new ticket you can choose to submit it from yourself or from another person in your organisation. The ticket will then appear under their profile, not yours, for them to track (it will show that it was submitted by you on their behalf).
You'll also be able to access our support materials from the handy links provided under the Solutions tab.
Other articles you may find useful:
Second level IT support for your learners and facilitators
Quick start guides for roles
Learning with iQualify (knowledge base section for learners)
How to access in-app support (articles for non-learners)
Introduction to using our in-app help (for learners)