For: Employees
Most login trouble comes down to one of these.
Not getting the text code
Check your phone has signal and that Do Not Disturb is off.
Check whether your phone has blocked Jolly's number as spam - if so, unblock it.
On the code screen, tap Resend Code. It expires after about 10 minutes, so a stale code won't work - request a new one. Wait about 10 seconds between resend attempts.
Confirm with your manager or HR contact that the mobile number on file for you is correct. Jolly sends the code to whatever number your employer has on record, not necessarily the number you're typing in.
Too many failed attempts
Wait a few minutes and try again.
Your account isn't found at all
If you just started, your account may still be syncing from your employer's records - this can take a day or two. Try again the next day.
Your account is locked or suspended
That's controlled by your employer's Jolly admin, not by Jolly directly. Contact your manager or HR team first.
No password needed
Most members log in with just a phone number and a one-time code - there's no separate password to remember or reset. If you're being asked for a password, tap Contact Support in the app rather than guessing.
Still stuck
Email support with your full name and the phone number on file. Include your employer's name so we can find your account faster.
Questions? Tap Contact Support in the Jolly app. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).