If you cannot log in to Jolly, try the steps below for the admin dashboard or the Jolly app. If you are still stuck, please email support@jolly.com.
The Help chat only works after you sign in to the admin dashboard, so email is the way to reach us when you are locked out.
What should I try if I cannot sign in to the admin dashboard?
Use the right email. Enter the exact work email your invitation went to. A different email will not match your organization.
Check for the code. Jolly emails you a six-digit code. Please check your spam folder if it does not arrive.
Sign out of the Jolly app in your browser. If you are signed in as a member in the same browser, please sign out first. Two sign-ins can clash.
Try another browser. Chrome and Edge work best. See How do I sign in to the dashboard?
Ask your Owner for help. Your Owner can start a Help chat for you.
What should I try if I cannot log in to the Jolly app?
Please follow the steps in Why can't I log in or get my login code? It covers a missing text code, too many tries, and an account that is not found.
Still stuck? Email us
Please email support@jolly.com and include:
Your full name.
Your work email.
Your organization's name.
The phone number on your Jolly account.
What you saw when you tried to log in. A screenshot helps.
If you can sign in, click Help in the left sidebar of your admin dashboard to start a chat with us.