For: Employees
This can happen if your phone number changed in one place and not the other, or if two people were ever recorded under the same number.
Signs you might have two accounts
Your balance looks lower than it should, and history you remember is missing.
You log in and the account does not match what you expect.
A coworker mentions a reward or balance that does not match what you see.
What to do
Contact your employer's Jolly admin. That is whoever set you up on Jolly, usually HR or your manager. They can see both records and sort it out from their side.
Tell them:
Your full name.
Every phone number you have used with Jolly, including old ones.
Roughly when you think the second account appeared, for example around the time your number changed.
What not to do
Do not create another account, and do not keep logging in with different numbers to see what happens. Both make the problem harder to untangle.
If you can see both accounts, do not claim points on both. Leave them and let your admin look first.
While it is being sorted out
Keep using whichever account you can log into normally.
Questions? Tap Contact Support in the Jolly app. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).