For: Employees
Points you earn or receive wait in your Inbox until you claim them. Once claimed, they move to your Wallet balance.
Claiming points
Open the Inbox tab.
Find the item. It might be a campaign reward, points sent to you, or a referral bonus.
Some items need one more step first, like a survey, video or quiz. Open the item and finish it. The button then reads something like Complete Survey & Claim.
Tap Claim. You can also swipe an item to claim it. You'll see Points claimed! and the points land in your Wallet right away.
If a claim doesn't go through, try again after a minute. If the item is still unclaimed, contact support with the item name and roughly when you tried.
Inbox and Wallet
Inbox: points waiting for you. Claim them before the end of the month.
Wallet: your balance, your transaction history and your orders. Tap your points balance at the top of the app to open it. It isn't one of the bottom tabs.
What is Jolly Day
Jolly Day is the last day of every month. Points still unclaimed in your Inbox after it go back to your employer, with no grace period. Points a coworker sent you go back to them. Your Inbox shows a countdown, so check it once a week and claim what's waiting.
Which points expire
Claimed points never expire.
Unclaimed points go back on Jolly Day.
Items with an extra step, like a survey or video, have their own deadline. If it passes before you finish, you lose those points even before the end of the month.
Gift cards and coupons have their own expiry date, shown on the item.
If you leave your employer, see What happens to my points if I leave my employer?
Questions? Tap Contact Jolly Support at the top of the Earn, Inbox or Shop tab. It opens a text message to our team.