For: Employees
Two ways to reach Jolly support directly.
In the app
Tap Contact Support - you'll find it in the app, usually near the top of the Account or help area.
By email
Email support@jolly.com. Support is live Monday through Friday, 9am-5pm ET. Emails sent after hours are answered the next business day.
What to include so we can help faster
What happened, and what you already tried
Your device type (iPhone or Android)
A screenshot, if you have one
If it's about points or an order: your name, roughly when it happened, and the item or campaign involved
Some things need your employer instead
Jolly can help with app problems, points that seem stuck, redemption issues, and login trouble. But some things - like your phone number, your employment status, or whether you're eligible for a specific reward - are controlled by your employer's own records, not by Jolly. For those, your manager or HR contact is the faster path. Several articles in this help centre point out which is which.
Before you reach out
Check the help centre for your question - many common ones, like points not showing up or trouble logging in, are already answered here.
Questions? Tap Contact Support in the Jolly app. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).