For: All admins
Support channels
First, check the help center to see if your question is already answered.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).
What to send so we can act on it efficiently
An employee's points question - their full name and the phone number on their Jolly account. The phone number is what identifies a member, so it's the fastest way for us to find the right account.
A missing or incorrect employee record - their name, work email, and hire date.
A number that looks wrong - which metric, what you expected, what you're seeing, any filters you have applied, and a screenshot.