Frequently Asked Questions
45 articles
Changing the classification of products to Digital
How Kintsugi Pays Your Taxes?Understanding Kintsugi's Tax Payment System
Multiple Organizations for CustomersA help article for customers who want to have more than one organization.
Rate Difference in Tax CalculatorDifferent rate expected rather than using the Tax Calculator in Tools & Guide
How do I delete my data?Step-by-step tutorial on how a customer can delete data on their own.
Integrating Multiple Shopify Stores Under One AccountCan you integrate multiple Shopify stores into one Kintsugi account?
Digital Subscriptions of Physical GoodsHow to categorize your product.
Migrating from TaxCloud
Overview of the VDA Process
Org Details Error for Customers outside of USDo you have an error while trying to fill out mandatory field in Organization details?
Do I need an FEIN on my Resale Exemption?
Overdue sales tax through Kintsugi
Can Kintsugi help with VAT?
Why do we have integrations with payroll providers?
What if Shopify is collecting tax on tax exempt goods?
Can I delete a manual upload?
How much do we charge?
How do I ignore a specific product?Test account requiring product classification.
What is KintsugiMail?Kintsugi Launches KintsugiMail, an Intelligent Virtual Mailbox Powered by Stable
What if I don't see my integration and manual upload is not an option?Connect and integrate your Shopify product catalog with multiple marketplaces
BigCommerce OAuth scopes for API token.
Economic Nexus State by State ChartChart of Nexus Threshold in various jurisdictions
How is SHOP APP handled in Kintsugi?
Cleaning up Kintsugi Mail when stuckProcess for Cleaning Kintsugi Mail
Understanding State Listings in the Nexus TabThis helps customers understand why their nexus state list may differ from the total number of U.S. states.
Kintsugi PricingWhen a customer is asking how much do we charge:
Calculated different than Collected tax?
Unmasking Tik Tok AddressesIf you addresses are anonymized in Shopify, use this.
Downloading all transactions from Kintsugi that has calculated tax
How do I cancel my subscription and delete my data?Here is a Step-by-step guide on how you can delete data on your own after cancelling.
How long does transaction import take?
How do I determine if I have nexus in a particular state, and should I be collecting sales tax based on my business activities?
How can I generate an API key?
Can I pay sales tax using a credit card?Mode of Payment for Tax Remittance
Unrecognized RevenueHandling Unrecognized Revenue
How to De-Register from a State
How does Kintsugi AI handle tax calculations?We don’t just remit the tax collected amount; our platform uses a more dynamic approach.
Sales Tax on top of Physical Nexus State
Where Can I Find My Billing Details?Looking for your billing information? Here's how:
If my product is non taxable, why does Kintsugi show that I'm exposed and need to register and file?
Does Shopify orders collect tax?
How does product categorization affect sales tax in Shopify?
Why isn’t Shopify charging tax on some of my products?
How do I set up Kintsugi Mail if I already have a Stable account?
Can I delete a manual upload?