Frequently Asked Questions
30 articles
Changing a Product's Classification to Digital – Software CustomizationLearn how changing a product's category to Digital - Customization of Software affects your tax liability
Digital Subscriptions for Physical GoodsProduct Categorization FAQ
Migrating from TaxCloud
Org Details Error for Customers outside of USDo you have an error while trying to fill out mandatory field in Organization details?
Do I need an FEIN for my Resale Exemption Certificate?Clarify whether an FEIN is required for resale exemption certificates
Overdue sales tax through Kintsugi
Can Kintsugi help with VAT?Kintsugi supports VAT compliance for your business
Why do we have integrations with payroll providers?
How do I ignore a test product from categorization reminders?Test account requiring product classification
What if I don't see my integration and manual upload is not an option?Connect and integrate your Shopify product catalog with multiple marketplaces
Economic Nexus State by State ChartQuickly identify economic nexus thresholds for different states.
How is SHOP APP handled in Kintsugi?Learn how Kintsugi processes SHOP APP sales and why taxes are not calculated
Understanding State Listings in the Nexus TabThis helps customers understand why their nexus state list may differ from the total number of U.S. states.
Why Does My Calculated Tax Differ from My Collected Tax?
Unmasking Tik Tok AddressesIf you addresses are anonymized in Shopify, use this.
How do I download transactions with calculated tax from Kintsugi?Simple steps to export transactions with calculated taxes from your Kintsugi account
How do I cancel my subscription and delete my data?How you can cancel your subscription and delete your data in Kintsugi
How long does it take to import transactions?Learn how long importing your transactions usually takes and what to do if it's delayed
How do I determine if I have sales tax nexus in a state?Understand how to check if you have nexus and if you should collect sales tax based on your business activities
How can I generate an API key?Quickly learn how to generate your API key to get started
Can I pay sales tax using a credit card?Mode of Payment for Tax Remittance
Unrecognized RevenueHandling Unrecognized Revenue
How does Kintsugi AI handle tax calculations?We don’t just remit the tax collected amount; our platform uses a more dynamic approach
Sales Tax on top of Physical Nexus State
Why does Kintsugi show I need to register and file taxes if my product isn't taxable?Understand why you're prompted to register and file taxes even when your products are non-taxable
Does Shopify Collect Sales Tax on Orders?Learn if Shopify collects sales tax on customer orders and understand your tax responsibilities as a merchant
How does product categorization affect sales tax in Shopify?Learn how categorizing your products correctly in Shopify ensures accurate sales tax calculation
How to Clean Up a Stuck Kintsugi Mail AddressFollow these steps to reset your Kintsugi Mail address if it becomes stuck
How do I complete onboarding if I don't have a physical presence?
PresenceFurther information on what is Presence