Frequently Asked Questions
30 articles
Changing the classification of products to Digital
Digital Subscriptions of Physical GoodsHow to categorize your product.
Migrating from TaxCloud
Org Details Error for Customers outside of USDo you have an error while trying to fill out mandatory field in Organization details?
Do I need an FEIN on my Resale Exemption?
Overdue sales tax through Kintsugi
Can Kintsugi help with VAT?
Why do we have integrations with payroll providers?
How do I ignore a specific product?Test account requiring product classification.
What if I don't see my integration and manual upload is not an option?Connect and integrate your Shopify product catalog with multiple marketplaces
Economic Nexus State by State ChartChart of Nexus Threshold in various jurisdictions
How is SHOP APP handled in Kintsugi?
Understanding State Listings in the Nexus TabThis helps customers understand why their nexus state list may differ from the total number of U.S. states.
Calculated different than Collected tax?
Unmasking Tik Tok AddressesIf you addresses are anonymized in Shopify, use this.
Downloading all transactions from Kintsugi that has calculated tax
How do I cancel my subscription and delete my data?Here is a Step-by-step guide on how you can delete data on your own after cancelling.
How long does transaction import take?
How do I determine if I have nexus in a particular state, and should I be collecting sales tax based on my business activities?
How can I generate an API key?
Can I pay sales tax using a credit card?Mode of Payment for Tax Remittance
Unrecognized RevenueHandling Unrecognized Revenue
How does Kintsugi AI handle tax calculations?We don’t just remit the tax collected amount; our platform uses a more dynamic approach.
Sales Tax on top of Physical Nexus State
If my product is non taxable, why does Kintsugi show that I'm exposed and need to register and file?
Does Shopify orders collect tax?
How does product categorization affect sales tax in Shopify?
Cleaning up Kintsugi Mail when stuckProcess for Cleaning Kintsugi Mail
How do I complete onboarding if I don't have any physical presence?
PresenceFurther information on what is Presence