In rare cases, the Klipboard app may not perform as expected due to user ID conflicts, for example, when Team Members switch between mobile devices.
If this happens, you may need to reset the app.
Important: Resetting the app will permanently delete all jobs on the device, including completed jobs. Before resetting, make sure all completed jobs are uploaded to avoid losing any data.
Jump To Sections:
App Reset Process
If you need to reset the Klipboard app due to user ID conflicts, follow these steps:
Log in to the chosen mobile device.
Go to Settings and tap 'Reject all Jobs'.
Once complete, log out of the mobile device.
Sign in on the new device using the correct user credentials.
Perform a sync to update all job data.
These steps will reject all jobs, so you may need to reassign any jobs that were rejected by the team member.
Hard Reset
If the standard app reset doesn’t fix the issue, you may need to perform a hard reset
Log in to the chosen mobile device.
Go to Settings and tap 'Reject all Jobs'.
Once complete, log out of the mobile device.
Delete the Klipboard app from your device.
Re-download the Klipboard app from the App Store or Google Play Store.
Sign in using the correct user credentials.
Perform a sync to update all job data.
If the above steps still do not resolve the performance issues, please contact Klipboard Support.