In exceptional circumstances, the Klipboard app may not perform as normal due to user ID conflicts resulting from Team Members switching mobile devices. When this happens you will need to carry out an app reset.


*Please note - when you carry out a device reset, all jobs including those which are completed on the device, will be permanently deleted from the app. Please ensure you have uploaded all completed jobs before you reject all jobs.

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App Reset Process

Hard Reset


App Reset Process

  • Login to the chosen mobile device.

  • Go to Settings > tap 'Reject all Jobs'.

  • Once complete, log out of the mobile device.

  • Sign in to the new device with the correct user credentials.

  • Perform a sync.

These steps will reject all jobs so you may need to reassign any jobs which were rejected by the team member.


Hard Reset

If the above steps do not resolve the issues, you will now be advised to perform a hard reset which is performed as follows:

  • Login to the chosen mobile device.

  • Go to Settings > tap 'Reject all Jobs'.

  • Once complete, log out of the mobile device.

  • Delete the Klipboard app from your mobile device.

  • Go to App Store / Play Store to re-download the Klipboard app.

  • Sign in to the device with the correct user credentials.

  • Perform a sync.

If the above steps still do not resolve the performance issues, please contact Klipboard Support.

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