Klipboard mobile apps are available on iOS and Android as downloadable apps via the respective app stores. Klipboard has updated the requirements for using its service, the mobile platform requirements for using the app, as well as the devices that we use for performance testing as Klipboard continues to improve the user experience.
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MOBILE OPERATING SYSTEM PLATFORM REQUIREMENTS
Users can run Klipboard on phones and tablets that meet these mobile platform requirements.
Operating System and Version Requirements
iPhone: iOS 12.0 or later
iPad: iOS 12.0 or later
Android: 9.1 or later
To allow Klipboard to stay current in the rapidly moving mobile market, minimum platform requirements are required and are subject to change at any time, at the sole discretion of Klipboard. This may be with or without advance notice.
UPDATES TO KLIPBOARD
All customers whose devices meet current minimum platform requirements are eligible to receive any Klipboard feature updates and/or fixes that may occur.
Our goal is to release Klipboard feature and functionality updates to coincide with each Klipboard major release. This information is provided to help with your release planning but is subject to change, at Klipboard’s discretion.
Enhanced features and functionality are provided in major version updates.
We aim to release a new major version of the downloadable apps after the completion of each Klipboard major release to all production instances. The timeframe in which a new major version is released varies and may be impacted by factors outside of Klipboard’s control, including new requirements from Apple or Google or changes to the iOS or Android operating systems.
Customers can install new major and bug fix versions of the downloadable apps from the App Store and Google Play as long as their mobile devices meet Klipboard’s current minimum mobile operating system requirements. If a device is running an older operating system, updated versions of Klipboard won’t appear in the app stores.
CUSTOMER SUPPORT SERVICES FOR KLIPBOARD
Our Customer Support uses commercially reasonable efforts to troubleshoot issues with Klipboard, provided:
Users’ devices meet current minimum platform requirements
Downloadable app users have the most recent version of Klipboard installed
When customers run Klipboard on Klipboard tested devices, it’s more efficient for us to troubleshoot issues with the mobile app. For customers using untested devices, even those meeting minimum platform requirements, we may not be able to replicate some issues due to device manufacturer-specific customisations.
Running Klipboard on older devices or devices with low computation and memory capabilities may adversely impact the performance of the app, as compared to performance on Klipboard tested devices.
MOBILE DEVICES USED FOR TESTING KLIPBOARD INTERNALLY
Klipboard regularly tests the downloadable apps, both automated and manual on a range of mobile devices. For the latest release, this is the list of devices used for Klipboard testing.
Customers are not prohibited from using Klipboard on untested devices that meet these current platform requirements, however, we cannot guarantee performance on other hardware.
To allow Klipboard to stay innovative in the rapidly evolving mobile market, the list of tested devices is subject to change at the sole discretion of Klipboard, with or without advance notice.