„LastMile“ partner’s work depends on the selected position: picker, courier, or courier–picker. There are also two types of work shifts: guaranteed and non-guaranteed sessions.
During a guaranteed session, all assigned tasks must be completed within the reserved working time. During a non-guaranteed session, you can log in at any time and select tasks according to your availability.
Work is started in the application by pressing “Start session”. In a non-guaranteed session, you are additionally required to indicate your planned end time, after which the system begins assigning tasks. Once a task is received, it is accepted in the “Tasks” section.
A picker collects, pays for, and packs products in the store. A courier picks up a pre-prepared order and delivers it to the customer. A courier–picker can both collect and deliver orders depending on the assigned task.
If you cannot find the answer you are looking for, you can contact the „LastMile“ courier support team by phone at +370 (46) 460 002, via email at support@lastmile.lt, or through the ,,LiveChat platform''.
Courier support is available daily (Mon–Sun) from 08:00 to 22:00.