If you have canceled a scheduled split-rent plan with Livble, you can still easily set up a new plan for the same month, as long as your account is still eligible.
⚠️ Canceling a Scheduled Plan
If you want to cancel a scheduled split-rent plan, please contact Livble Support.
We can cancel it for you as long as your first installment has not been submitted yet.
🔍 How to Know Whether Your Plan Can Be Canceled
Pending = Not Submitted Yet → Can Be Canceled
If your first installment is showing as pending, no money has moved yet, and Support can still cancel your plan if you reach out in time.
Processing = Submitted → Cannot Be Canceled
If the first installment is showing as processing, it has already been submitted to pay your rent.
At this point, the plan is active and cannot be canceled, stopped, or reversed.
❌ Once processing begins, Support cannot cancel or stop the plan.
🧭 Quick Steps
🔐 Log in to your Livble account
📝 Start a new split-rent request from your dashboard
🗓️ Pick your installment dates
When splitting after hours, you may see different payment options, such as:
⚡ Instant-Split ($20 extra)
🕘 Scheduled Split for the next business day
💳 Have funds ready
Your first installment, origination fee, and any Instant-Split fee (if chosen and available) are debited right away once the plan is activated.
💡 If this is your second attempt after canceling, consider using Instant-Split (if available) to lock in payment immediately and avoid late fees.
📌 Key Things to Know
🕓 Late fee cutoff
If a late fee has posted to your ledger at any time (even after canceling a plan but before setting up a new one), you’re no longer eligible to split rent that month.
🏢 Split-rent business hours
Monday–Friday, 6 AM–3 PM ET (based on bank cutoffs, not Livble Support hours).
Requests after 2 PM ET or on weekends/holidays become “after hours.”
⏰ After-hours options
When splitting after hours, you may see:
⚡ Instant-Split ($20 extra): Pays rent right away and helps avoid late fees
🕘 Schedule for next business day (no extra fee)
💰 Funds must be ready
If your bank doesn’t have enough money when we run the debit (either immediately or at the next business day’s 2 PM ET window if scheduled), the new split will fail and rent won’t be paid.
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