I Can't Log In to My lo:live Account: What Should I Do?

This article covers all the common reasons why you may not be able to log in to your lo:live account and walks you through exactly what to do to fix each one. lo:live is the world's leading platform for brand activations, experiential marketing, pop up retail, event space hire, venue hire, location scouting, and meanwhile use spaces across Australia and the UK. If you are locked out of your account, this guide will help you get back in as quickly as possible.

Before trying anything else, go back to basics. The most common reason people cannot log in to lo:live is a simple error with the email address or password entered.

When you visit the login page, make sure you are doing the following:

If you registered on the Australian platform and are trying to log in on the UK platform, or vice versa, you will not be able to access your account. Always use the regional platform you originally signed up on.

If you are confident you are using the right email address but your password is not working, reset it. This is quick and takes less than a minute.

To reset your lo:live password:

If the password reset email does not arrive within a few minutes, check your spam or junk folder. If it is not there, make sure you are entering the correct email address. If you are still not receiving it, contact the lo:live team and they will assist you directly.

If you recently created a lo:live account and are trying to log in for the first time, you may be experiencing issues because your account has not yet been verified. When you sign up, lo:live sends a verification email to the address you registered with. You must click the link in that email before you can access your account.

Common verification issues include:

If any of these apply to you, contact the lo:live team. They can verify your account manually from their end and you will be able to log in immediately afterwards. This is a quick fix and the team resolves it within minutes.

lo:live has separate regional platforms for Australia and the UK. If you are trying to log in on the wrong regional platform, your account will not be found.

Make sure you are visiting the correct URL for your region:

If you are unsure which region your account is registered under, try both. If neither works, contact the team and they can confirm where your account sits.

If you have worked through all the steps above and still cannot log in, get in touch with the lo:live team directly. The team can investigate your account, manually verify it if needed, resend your verification email, or reset your access from their end.

When you contact support, it helps to include the following information so the team can find your account and resolve the issue quickly:

Australia gday@locationlive.com

UK hello@locationlive.com

The lo:live team typically responds within a few hours during business hours and will get you back into your account as quickly as possible.

The most common reasons you cannot log in to lo:live are an incorrect email address or password, an unverified account, or trying to log in on the wrong regional platform. Work through the steps in this article and if the issue persists, contact the lo:live team for direct support.

Go to the lo:live login page, click the Forgot password link, enter your registered email address, and lo:live will send you a reset link. Click the link in the email, set a new password, and log in. If the reset email does not arrive, check your spam folder or contact the team.

Check your spam or junk folder first. If the email is not there, contact the lo:live team and they will manually verify your account so you can log in without delay.

This is a known issue that some users experience. Contact the lo:live team directly and they will verify your account manually from their end. Once done, you will be able to log in immediately.

This usually means you are either logging in with the wrong email address, trying to log in on the wrong regional platform, or your account was not fully created. Contact the lo:live team with the email address you believe is linked to your account and they will investigate.

Your lo:live account is registered to one regional platform, either Australia at locationlive.com/aus or the UK at locationlive.com/uk. You can only log in on the platform where your account was originally created. If you are unsure which region your account belongs to, contact the team and they will confirm.

If you can log in but your data is not visible, it is possible you have logged in with a different email address to the one your campaigns were created under, or there may be a duplicate account. Contact the lo:live team with your details and they will investigate and merge any duplicate records if needed.

The team typically responds within a few hours during business hours and most login issues are resolved on the same day. Manual account verifications in particular are usually completed within minutes of the team receiving your message.

Each user on lo:live has their own individual account linked to their own email address. If one team member cannot log in, they should work through the troubleshooting steps in this article. If the issue is related to a duplicate company account, contact the lo:live team and they will review and merge the records so all team members have correct access.

If you are still unable to access your lo:live account after following all the steps in this article, the team is ready to help and will get you back in as quickly as possible. Get in touch with the email address for your region, include the email you registered with and a brief description of the issue, and the team will take it from there.