Start with the affected screen
Note whether the problem is with signup, your profile, campaign work, or messages. Use the account type and task you are actually working on; a signup issue is not a campaign issue.
A missing control, a visible button that does not respond, a file picker that will not open, and a Next button blocked by a required field are different problems. Check the exact screen and any visible validation message before trying browser fixes. Some controls depend on the account status or, only when you are in a campaign, its stage.
If the page itself will not load or respond
Save any unfinished work before refreshing.
Check your connection and try an up-to-date browser.
Try a private window to check whether browser data or an extension is involved.
If needed, test with interfering extensions temporarily disabled, then restore your usual settings.
Do not repeatedly create applications, campaigns, messages, or submissions while testing.
Check notification preferences
Open Settings → Channels & types. Review the email and push preferences for the kinds of updates you want.
Notification settings let you choose channels for campaign updates, messages, and content approvals.
Check the separate Email notifications master switch too: turning it off pauses notification emails even when individual Email boxes are selected. Security and account emails are still sent.
SMS is currently marked coming soon. Saving an SMS preference does not mean messages are being delivered by SMS.
An email did not arrive
Check junk, spam, promotions, and mail filters.
Search for recent Purple Cow messages.
Confirm the email address on your account is correct.
For verification or password resets, wait a few minutes before requesting another email and use the newest code or link.
Push notifications are missing
Check Purple Cow’s notification preferences, your browser’s site permissions, and your device’s notification settings. Focus or do-not-disturb modes may hide alerts.
You closed the website chat
Provide an email address in your support conversation so a later reply can reach you by email when available. You can also reopen the website Messenger to check the conversation. Keep your contact address accurate and check your spam folder.
Still stuck?
Contact support with the exact error, affected page, time, device, and browser. Include a screenshot with names, account details, and financial information hidden. Never share your password or verification code.