AI Assistants
We’re introducing AI Assistants—a new way for Makula users to build intelligent, asset-specific assistants that deliver instant support across both internal teams and customer portals.
What’s Included in This Release:
Asset-Based Assistants
Assistants can only be created for Assets and Asset Templates, ensuring they remain contextually relevant to the machines or products they support.
Internal vs. External Assistants
During setup, users choose whether to create an Internal or External assistant:
External Assistants can only index external documentation
Internal Assistants can index both internal and external documentation
Each assistant must include a description to clarify its use
Step-by-Step Creation Flow
The assistant builder walks users through:
Selecting the asset or asset template
Indexing relevant documentation
Writing a description
Previewing the assistant before publishing
Multi-Assistant Support
You can create multiple assistants for the same asset
You can also create assistants at the template level to reuse across machines derived from that template
My Assistants & Shared Assistants
Assistants you create appear under My Assistants
External assistants shared with you are listed under Shared Assistants
Chat-First Experience
On the Chats page, users can select an assistant from a dropdown and start chatting immediately, without any additional setup steps.