There are multiple ways to give your customers a discount in the system:
Promo codes
Discounts
Customer groups
Promo Codes
Promos are single-use codes that you can create under Settings in Admin
Enter a Code (this is what the customer enters in the menu to apply the promo)
Select either $ or % off an order and enter the amount
Enter a description of the promo
(Optional) Enter the date the promo code expires
If you delete a promo code, it can't be reused.
Using a Promo Code
A customer can only redeem a promo code one time. For example, give your customers a $10 off coupon code or a Holiday special 5% offer that must be used before Jan. 1.
Give this code to your customers and they can enter it at the checkout screen:
Discounts
Discounts can be used multiple times for the same customer. They are entered by you, not the customer.
Create a desired discount under Settings in Admin
Discounts can be either flat dollar amounts or % off an order
Enter a description and save. Now the discount will be visible in Admin and POS
Discounts can apply automatically or to cap at a maximum value. Learn more.
To apply a discount to an order in Admin, view the order and select Edit Line Items. The discounts will then be visible in a drop down list below the ordered products.
From here you can add or remove a discount from the order (then click save)
Customer Groups
If you want to create discounts that ALWAYS apply to a customer (for example if you give 10% off all transactions for veterans, seniors, cancer survivors, etc.), use a Customer Group to do this.
First, create a Discount for the correct $ or % amount to subtract from their orders.
Then create a Group and select the corresponding discount from the list.
customer groups can have an unlimited number of customers. Each time one of those customers orders, they will have the discount(s) from their group(s) applied.
When creating an order in the Admin or Point of Sale, if you apply a Customer Group Discount to an order, it will also place that customer into the Customer Group so the discount is automatically applied in the future.
You can manage your Customer Groups, and add or remove customers from groups at https://admin.getmeadow.com/customer-groups