How did you get invited to Med App?

Issue 1: I registered with an incorrect email address

If you make a mistake or type  the wrong email address when you register, you will still be able to access Med App provided you have added your mobile number correctly. 

You can update your email address once you have logged in to Med App on your mobile. To do this, go to More > Edit Details. You can edit your email address and then press "Update" to save.

If you have logged out of Med App or you are trying to login through another device and you don't know your email address then you can retrieve your registered email via SMS. This will send you the registered email and you can use that to log in (and then update your details if needed) or check your password reset is going to the right place.

If it is the wrong email, and you cant remember your password get in touch via the live chat here in the help centre or via the app, or send an email to contact@med.app

Issue 2: I can't remember my password

If you're logged out of Med App or you're trying to login from another device and can't remember your password, you can reset your password from the login screen. 

Note: If you are not receiving a password reset email, confirm that you have registered previously. If you have not registered you will not receive a password reset email. You will either need to use the invite link in the SMS you received. Or register directly in the app.

Issue 3: I reset my password but never received the email

The email you have entered in the "Email" field may not be the email you initially registered with. To check the registered email, you can use the 'retrieve by SMS' to get a message confirming the email.

If the email is incorrect or you didn't receive the reset email or SMS please contact us at contact@med.app.

Note: Remember to check your spam/junk mail folder for any password reset email. Please check this folder.

Issue 4: I'm trying to login but I get an error message saying my phone number is already registered

Your phone number is unique to your profile, which means you cannot register with the same mobile number more than once.

If you receive this message it indicates you are already a registered user in our system. 

Another reason is that you may have already been invited by your hospital manager. If this is the case you will need to find the SMS or email from MedApps that contains the invitation link and allows you to confirm your registration (see issue 7).

Please login with the email address associated with your profile. (See issues above if you're having trouble logging in with your email and password).

Issue 5: I'm trying to login but I get an error message saying my email address is already registered

This indicates your email address is already associated with a registered user. 

  1. Login with the email address you are trying to register with (see Issue 3 if you're having trouble logging in).

  2. Change your email address

Another reason is that you may have already been invited by your hospital manager. If this is the case you will need to find the SMS or email from MedApps that contains the invitation link and allows you to confirm your registration (see issue below).

Issue 6: I received an error message saying:

The error indicates you have already been invited to join Med App. You should have received an email and SMS sent to the address and number you are trying to register with.

You can search in your inbox for the email titled:

"You have been invited to Med App"

(Remember to check your spam/junk mail folder if you can't find the email)

Alternatively, you should have been sent an SMS from MedApps.

Both the email and SMS will contain a link to register for Med App. Please ensure you click on the link, which should take you to the pre-filled registration page. You will need to add your password and then you will be logged in. 

Please use the 'Feedback' button under the 'More' tab in the app or send us an email at contact@med.app if you are having any other login issues or you have questions about the login process.

We will be more than happy to help!

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