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FAQs
We will add and answer FAQs as new ones come up.
18 articles in this collection
Written by
Henri Scamps
and
Duncan Paradice
What does a Med App invite SMS look like
Written by
Henri Scamps
Updated over a week ago
How do I export my events from the app?
Go to the events section in the mobile app to export an extract of all your education and training events to a spreadsheet.
Written by
Duncan Paradice
Updated over a week ago
I'm having trouble using Internet Explorer
Internet Explorer support has been discontinued by Microsoft
Written by
Duncan Paradice
Updated over a week ago
Med App Video Brochure
Helping clinicians feel capable, confident and efficient
Written by
Duncan Paradice
Updated over a week ago
Which countries have access to Med App?
A list of countries that you can send invites to from Med App (international country codes)
Written by
Duncan Paradice
Updated over a week ago
Firefox Dashboard Login Issue
If you have received an error when trying to login to the dashboard using Firefox browser.
Written by
Duncan Paradice
Updated over a week ago
I am running an Event by video conference and want people to log attendance?
Convert your attendance QR code into a URL to send to people via video conference during an Event
Written by
Duncan Paradice
Updated over a week ago
Dashboard page isn't loading?
Make sure you are going to the correct page
Written by
Duncan Paradice
Updated over a week ago
Help Centre and Support
How to find help, or contact us for support
Written by
Duncan Paradice
Updated over a week ago
App not available in country πΊπ³
If you are having trouble registering from a particular country or get a 'not available in country message'.
Written by
Duncan Paradice
Updated over a week ago
How do I update my login details?
Check my registration details and update them (email, phone, name)
Written by
Duncan Paradice
Updated over a week ago
How do I update my role in the app?
Updating and choosing roles for my hospital
Written by
Duncan Paradice
Updated over a week ago
What internet browser do I need to view the dashboard?
Info on which internet browsers work best with the dashboard and what the minimum specs are
Written by
Duncan Paradice
Updated over a week ago
What Operating System do I need on my phone or tablet?
Where to find info on minimum system requirements for the dashboard and app
Written by
Duncan Paradice
Updated over a week ago
How am I invited to the app?
Some info on why you might have been invited to use Med App
Written by
Duncan Paradice
Updated over a week ago
What does the label 'Managed by...' mean?
This label means the content is Broadcast content and is managed in your location by a separate 'parent account'
Written by
Duncan Paradice
Updated over a week ago
Why is there content showing from another account?
If you see content from another account in your dashboard but cannot edit it, it is because your account is part of their Broadcast network
Written by
Duncan Paradice
Updated over a week ago
Need more help?
How to get in touch if you need more assistance
Written by
Duncan Paradice
Updated over a week ago