FAQs

I'm having trouble using Internet Explorer

Internet Explorer support has been discontinued by Microsoft

Written by Duncan Paradice
Updated over a week ago

Med App Video Brochure

Helping clinicians feel capable, confident and efficient

Written by Duncan Paradice
Updated over a week ago

Which countries have access to Med App?

A list of all the countries that can download and register for a Med App account

Written by Duncan Paradice
Updated over a week ago

Firefox Dashboard Login Issue

If you have received an error when trying to login to the dashboard using Firefox browser.

Written by Duncan Paradice
Updated over a week ago

How do I register?

How to register in the app

Written by Duncan Paradice
Updated over a week ago

I am running an Event by video conference and want people to log attendance?

Convert your attendance QR code into a URL to send to people via video conference during an Event

Written by Duncan Paradice
Updated over a week ago

Dashboard page isn't loading?

Make sure you are going to the correct page

Written by Duncan Paradice
Updated over a week ago

Help Centre and Support

How to find help, or contact us for support

Written by Duncan Paradice
Updated over a week ago

App not available in country 🇺🇳

If you are having trouble registering from a particular country or get a 'not available in country message'.

Written by Duncan Paradice
Updated over a week ago

How do I update my login details?

Check my registration details and update them (email, phone, name)

Written by Duncan Paradice
Updated over a week ago

How do I update my role in the app?

Updating and choosing roles for my hospital

Written by Duncan Paradice
Updated over a week ago

What internet browser do I need to view the dashboard?

Info on which internet browsers work best with the dashboard and what the minimum specs are

Written by Duncan Paradice
Updated over a week ago

What Operating System do I need on my phone or tablet?

Where to find info on minimum system requirements for the dashboard and app

Written by Duncan Paradice
Updated over a week ago

How am I invited to the app?

Some info on why you might have been invited to use Med App

Written by Duncan Paradice
Updated over a week ago

What does the label 'Managed by...' mean?

This label means the content is Broadcast content and is managed in your location by a separate 'parent account'

Written by Duncan Paradice
Updated over a week ago

Why is there content showing from another account?

If you see content from another account in your dashboard but cannot edit it, it is because your account is part of their Broadcast network

Written by Duncan Paradice
Updated over a week ago

Need more help?

How to get in touch if you need more assistance

Written by Duncan Paradice
Updated over a week ago