FAQs

We will add and answer FAQs as new ones come up.

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13 articles in this collection
Written by Duncan Paradice and Felicity Coughlan

How do I register?

How to register in the app
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Written by Duncan Paradice
Updated over a week ago

I am running an Event by video conference and want people to log attendance?

Convert your attendance QR code into a URL to send to people via video conference during an Event
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Written by Duncan Paradice
Updated over a week ago

Dashboard page isn't loading?

Make sure you are going to the correct page
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Written by Duncan Paradice
Updated over a week ago

Help Centre and Support

How to find help, or contact us for support
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Written by Duncan Paradice
Updated over a week ago

App not available in country πŸ‡ΊπŸ‡³

It says 'not available in this country' πŸ˜₯, this article will help you get access to the app when it it's not available in country.
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Written by Felicity Coughlan
Updated over a week ago

How do I update my details?

Check my registration details and update them (email, phone, name)
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Written by Duncan Paradice
Updated over a week ago

How do I update my role in the app?

Updating and choosing roles for my hospital
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Written by Duncan Paradice
Updated over a week ago

What internet browser do I need to view the dashboard?

Info on which internet browsers work best with the dashboard and what the minimum specs are
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Written by Duncan Paradice
Updated over a week ago

What Operating System do I need on my phone or tablet?

Where to find info on minimum system requirements for the dashboard and app
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Written by Duncan Paradice
Updated over a week ago

How am I invited to the app?

Some info on why you might have been invited to use Med App
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Written by Duncan Paradice
Updated over a week ago

What does the label 'Managed by...' mean?

This label means the content is Broadcast content and is managed in your location by a separate 'parent account'
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Written by Duncan Paradice
Updated over a week ago

Why is there content showing from another account?

If you see content from another account in your dashboard but cannot edit it, it is because your account is part of their Broadcast network
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Written by Duncan Paradice
Updated over a week ago

Need more help?

How to get in touch if you need more assistance
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Written by Duncan Paradice
Updated over a week ago