Team collaboration is important in Mentionlytics, since multiple teams and team members are potentially using the platform. To help organize your work, you can assign mentions to specific team members.
This functionality lets you bring the attention of your team members to a particular mention. If you want them just to take note of the mention, or when a fast response to a particular brand mention is required, this is the way to do it.
Ideally, this productivity feature enables you to highlight a particular mention and, even better, ask for a particular action from a team member, e.g., reply to an important query.
You can easily define who is responsible for a particular mention, ensuring more efficiency.
How do I assign a mention to a team member?
To assign a mention to your team members, you need to have them added to your account. To add new members, go to:
“Settings” on the left side.
Select “Account Configuration”.
Click on the blue plus sign (“+”) on the right.
Enter your team member’s e-mail address, and define their access level. This can be editor, viewer, or admin.
After that, you need to locate the specific mention you want to assign. In the bottom right corner of the mention, you can see a little white circle. Hover over it, and you will see the option to assign the mention to one of your team members.
When you assign a mention, your team member will be instantly notified by email.
How to filter by assigned member
After assigning mentions and adding your preferred labels, you can use the filter "Assigned" from the top filters to check either the progress of a mention from the labels list or which mentions have been assigned to every member of your team.
With the “Assigned” filter, you can filter any mention with a specific assigned user. You can choose to either include or exclude mentions based on a specific assigned user.
