Hello, Moovs partners! 👋 Let's break down how transaction processing works in our system. Understanding this process will help you manage your cash flow better.
What Does "In Transit" Mean?
When you see a transaction marked as "In Transit" in your Moovs dashboard, it means:
- The payment has been successfully charged to the customer
- The funds are on their way to your account
- We're processing and verifying the transaction
Think of "In Transit" as a safety check to ensure everything is correct before the money reaches you.
Normal Processing Times
Here's what you can expect for processing times: To view pending payments:
Navigate to the Finance tab on the left-hand menu within the Moovs application.
The Finance tab lists all your credit card transactions, including those that are pending payout.
- Most transactions complete processing within 24-48 hours
- After processing, funds are ready for payout
- Unusual or very large transactions might take a bit longer
Understanding the 2-Day Rolling Basis for Payouts
Moovs operates on a 2-business-day rolling payout system. Here's how it works:
1. Day 0: Transaction occurs
2. Day 1: Transaction is "In Transit" and processing
3. Day 2: Payout is sent to your bank account
Example:
- Monday's transactions are typically paid out on Wednesday
- Tuesday's transactions are typically paid out on Thursday
How Weekends and Holidays Affect Payouts
Weekends and holidays can change the payout schedule:
- Banks don't process payments on weekends or bank holidays
- Transactions that would normally payout on a weekend or holiday will be processed on the next business day
For example:
- Friday's transactions are typically paid out on Tuesday
Transactions before a holiday weekend might be paid out on the first business day after the holiday
Regional Variations
While the 2-business-day rolling schedule is standard, some regions may have different payout timelines. In certain countries, a daily 7-day rolling payout schedule may apply. Be sure to check your local settings or contact support if you notice discrepancies.
Pro Tips for Moovs Partners
Check your Moovs dashboard regularly to track "In Transit" transactions
Navigate to the Finance tab on the left-hand menu within the Moovs application to view all your credit card transactions, including pending payouts.
- Plan your cash flow knowing that payouts operate on a 2-day rolling basis
- Remember that weekends and holidays will delay payouts slightly
- If you notice any unusual delays, don't hesitate to contact Moovs support
Need More Information?
If you have any questions about transaction processing or payouts, our Moovs support team is here to help. Reach out through your dashboard, and we'll be happy to assist you.
Understanding your cash flow is key to running a smooth transportation business. With Moovs, you're always in the driver's seat of your finances! 💰🚕