Once your parcel arrives with us, our team will unpack it and log it into our system. You'll receive a confirmation email letting you know your kit has safely arrived and has entered our inspection process.

From here, your items move into our full inspection process, which we've outlined step by step below.
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Every item we receive goes through a full, structured inspection carried out by our product specialist team. This is a consistent, multi-step process designed to make sure your quote accurately reflects the exact item and condition of the kit you've sent us.
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Here's what happens at each stage:
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As soon as your parcel arrives, we match it to your transaction and log it securely into our system. This means every item is tracked from the moment it reaches us right through to your final quote.
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Each item is carefully unpacked and laid out individually, along with any accessories. Organising everything this way lets our specialists work through your kit methodically, rather than checking items in a rush or out of order.
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We check that each product matches what you told us when building your quote - including the accessories included. If we find an item you sent that wasn't part of your original quote, we'll add it to your transaction so it's accounted for.
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Every item is examined closely for signs of wear, scratches, marks, dents, paint loss, and other cosmetic details. Based on what we find, we assign a condition grade using our standard grading criteria, so the same standards apply consistently across every item we check.
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Our product specialists carry out a thorough series of functional checks. Depending on the item, this can include:

This step is about confirming the item works as expected.
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We take high-quality photographs of your equipment to create a clear visual record of its condition at the point of inspection. These images support our findings and help keep grading consistent across every item we check.
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Once every individual item has been inspected, we carry out a final review of the whole transaction. This is to make sure nothing's been missed, and that every product, accessory, and observation has been accurately recorded before we finalise anything.
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If everything matches your original quote, we'll move your transaction forward. If we've found any differences in condition, model, or functionality, we'll update your valuation and clearly explain any changes before asking how you'd like to proceed.
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Throughout inspection, we focus on five key areas that affect the value and condition of your kit:
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Functionality: Whether the item works as it should, based on the functional checks carried out in step 6 above.
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Cosmetic condition: The physical, visual condition of the item, assessed against our standard grading criteria.

Moisture or Fungus: Whether there's any moisture or fungus present, and how this may affect the item.

Usage data: Data such as shutter count (for cameras) or hour count (for video equipment), which helps indicate how much use an item has had.

Included accessories: Whether the item arrived with the accessories required to receive your full quoted value.

Once your kit has been fully inspected, you'll receive a confirmation email with a link to view your final quote. This includes any adjustments made, along with a final summary of payment either to you or from you, depending on your transaction.

Your items will be processed within the checking timeframe stated in your confirmation email. Once checking is complete, you'll receive your final quote by email.

You'll be asked to confirm your payment details once your kit has finished processing and your final quote has been sent. This will be part of the final quote email.
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If your transaction has gone over our estimated processing time, please contact our team and we'll look into it for you.

We're unable to make changes to your quote while it's still being processed by our product specialists. Once your final quote has been sent, you can contact our team and we'll be happy to help with any amendments.
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Please only include items that were part of your original quote. This makes sure everything is properly insured and accounted for. If wereceive an unquoted item, we'll add it to your quote if it's something we can purchase.
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If you think you may have left something personal in your kit, such as a memory card,please contact our team directly and we'll try to return it to you.
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We typically send arrival confirmation emails within one working day of the delivery date shown on your tracking number. If you haven't received one after a working day, check your spam, junk, or promotions folder first.
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If you have an MPB account, you can also check the status of your transaction any time by logging in and viewing your Transactions page.
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If it's been more than one working day since delivery and you still haven't heard from us, please contact us.