Managing Orders

This article is a step-by-step guide to managing orders from the My Easy Monogram app.

Brad Ferch avatar
Written by Brad Ferch
Updated this week

What is the shipping time for an order?

The standard shipping time for orders is between 7-10 business days. This time frame starts after the order has been placed and does not include the production time, which is typically 3-7 business days. During high-demand periods like quarter 4, these production times may extend, so it's advisable to plan your store's lead times accordingly.

How can I track my order?

To track the status of your order, you'll need the 4-digit order number that was provided when the order was placed. You can inquire about your order through our chat widget or other customer support channels. Using the 4-digit order number allows for quick and efficient tracking.

What is covered by My Easy Monogram

  • Damaged in Transit

  • Production Error to include:

    • Poor cut quality

    • Powder coating

    • Misprint (If does NOT match personalization submitted with order)

  • Customer received incorrect product

What should I do if the order arrives damaged?

If you receive an order that is damaged, defective, or incorrect, please contact our support team as soon as possible. Include a photo of the damaged item, and we will assess the situation and provide a solution, such as a replacement or a different design if the issue is due to the design itself.

What if the order doesn't get delivered?

If an order fails to arrive, first confirm that it has been shipped by checking the tracking information. If the tracking information has been provided but shows no movement, please allow 1-2 business days for it to update. If there's still an issue, contact our support team for further assistance.

Does My Easy Monogram accept returns?

Due to the personalized and made-on-demand nature of our products, we do not accept returns. Each item is custom-made based on the customer's specifications, making it unsuitable for return.

How do I access the Manage Orders page?

To access the Manage Orders page, log in to your My Easy Monogram dashboard and navigate to the "Manage Orders" option on the left toolbar. This page will display a list of all orders placed through your Shopify Store.

What information is displayed on the Manage Orders page?

The Manage Orders page provides a comprehensive view of all your orders. It displays the order number for tracking, notifications regarding fulfillment and payment status, the current stage of the order, the customer's name, the date the order was placed, the type of item ordered (single or multi-item), the selling price, and your cost for the order.

How can I view detailed information about an order?

For a detailed view of an individual order, click on the corresponding order number listed on the Manage Orders page. A pop-up box will appear, displaying all relevant details including fulfillment status, payment status, customer information, item name, selling price, quantity, item cost, tracking number, properties, and your profits.

To check the shipping status of an order, a tracking number will populate in your Shopify account under the order number.

What do the different Fulfillment Status icons mean?

The Fulfillment Status is indicated by colored icons. A grey icon means the order is

"Unfulfilled" and has not yet been shipped. An orange icon indicates the order is "Partially Fulfilled," meaning part of the order has been shipped. A green icon signifies the order is "Fulfilled" and has been completely shipped.

What do the different Payment Status icons mean?

Payment Status is also indicated by colored icons. A green icon means "Paid," signifying that your payment to the manufacturer has been completed. A blue icon means "Unpaid," indicating that payment is yet to be made. An orange icon represents "Partial Refund," and a grey icon means the payment has been "Voided" or canceled for some reason.

What are the different stages of order status?

The order status can be in one of seven stages, each indicating a different phase of the order process.

  • Pending- means the order has been placed but not yet accepted for production.

  • Processing Payment- means payment is processing.

  • Order Placed- indicates that the order has been accepted and is scheduled for production.

  • Shipped and Partially Shipped- indicate the shipping status of the order.

  • Failed- means the order did not go through due to an error with the order.

  • Payment Failed- indicates that the payment process was unsuccessful.

What is MEM's Lead Time?

My Easy Monogram typically fulfills orders within 5-7 business days, though we strive to expedite fulfillment whenever feasible!

How do I order a sample product?

Place an order through your store as a customer and use a 100% off discount code. That will place the order at cost for you!

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