Overview

In this tutorial, we will show you how to manage orders that have been placed through your Shopify Store for any My Easy Monogram products.

On this page

Accessing Manage Orders

From the My Easy Monogram dashboard, navigate to Manage Orders on the left toolbar.

Manage Orders Page Explained

Once you are directed to the Manage Orders page, you will see a list of all the My Easy Monogram orders that have been placed through your Shopify Store.

Each order line provides unique details of the order including order number, notifications, order status, customer, date, item, selling price, and cost.

  • Order Number - This is an auto-generated number used to track all order details.

  • Notifications - This column contains two different notifications: fulfillment status and payment status (explained below).

  • Order Status - The order status notifies you with what stage the order is in according to one of seven stages (explained below).

  • Customer - This gives you the name of the customer who made the order.

  • Date - This is the date in which the order was placed.

  • Item - This refers to the type of order: single item and multi-item.

  • Selling Price - This shows you the price the customer paid for the entire order.

  • Cost - This shows you the cost you are paying for the entire order.

Order Details Explained

While you are on the Manager Order page, you can click on the order no. to view all details of that order.

A pop-up box will appear after clicking on order no. This pop-up box displays the order details including fulfillment status, payment status, customer, item name, selling price, quantity, item cost, tracking number, properties, and your profits.

If you click on the order no. in the top left of the screen, you will be redirected to your Shopify Store page with more details around this order.

If you click on the customer name in the order details pop-up, you will see details that the customer has provided including email, mobile number, and shipping address.

Lastly, you can view the customization properties of this order by clicking on the purple eye icon on the right under the properties row.

After clicking on this icon, a Line Item Properties pop-up box appears showing you the customization details for that specific item.

Notifications Explained

There are two types of notifications that each have multiple stages:

  • Fulfillment Status - This relates to the completion and shipment of an order. There are three stages:

    • Unfulfilled - This is marked with a grey icon and means the order has not been shipped.

    • Partially Fulfilled - This is marked by an orange icon and means that part of the order has been shipped, but not the full order.

    • Fulfilled - This is marked by a green icon and means that the whole order has been shipped.

  • Payment Status - This relates to the status of the payment from the merchant to the manufacturer. There are four stages:

    • Paid - This is marked with a green icon and means that your payment to the manufacturer has been made.

    • Unpaid - This is marked with a blue icon and means that your payment to the manufacturer has not been made.

    • Partial Refund - This is marked with an orange icon and means that the manufacturer has issued a partial refund for whatever reason.

    • Void - This is marked with a grey icon and means that your payment to the manufacturer has been canceled for whatever reason.

Order Status Explained

There are seven stages to the order status:

  • Pending - this means the order was placed but has not been accepted for production yet.

  • Order Placed - this means the order has been accepted and move to production scheduling.

  • Payment Completed - This means the payment from the merchant to the manufacturer has been completed.

  • Shipped - This means the whole order has been completed and shipped.

  • Partially Shipped - This means part of the order has been completed and shipped.

  • Failed - This means the order itself did not go through for whatever reason.

  • Payment Failed - This means the payment from the merchant to the manufacturer did not go through.

Instructional Video

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