When managing your reports, we know accuracy is paramount. If you notice inconsistencies in your reports, follow these steps to resolve the issue promptly:
Verify Report Parameters:
Ensure that the reports you are comparing have been generated with the same parameters. Check if they are based on the same criteria, such as bank file dates, service dates, or any other relevant filters.
Confirm that the reports cover the same time frame. Discrepancies often arise when reports are pulled from different periods or with varied settings.
Start a Live Chat:
For immediate assistance, initiate a live chat with our support team. Our representatives are available to help clarify any issues and guide you through the resolution process.
Email Support:
If you prefer discussing the issue via email, reach out to us at support@getmyhsa.com. Provide detailed information about the reports and the nature of the discrepancy to help us assist you more efficiently.
By following these steps, you can quickly address and resolve any discrepancies, ensuring your reports remain accurate and reliable.