Sometimes donors purchase a ticket that they didn't actually mean to buy; sometimes they might pay you for a ticket directly through cash or check.

In those cases, you can easily add an offline ticket purchase, so that the ticket still reflects in your overall ticket count - but doesn't incorrectly impact your financial totals.

Adding an Offline Ticket Purchase

First, make sure that you're in your Fundraising Pages platform - if not, click on the "My Tools" button in the top-right corner of your Donor Management platform, and click on the option for "Fundraising Pages" in the drop-down menu.

Then, click on the "Manage" button on the Events page where you'd like to add the ticket purchase.

Next, click on the "Guests" tab near the top of the page, and click on the "Add Ticket Purchase" button towards the top-right corner.

You can then enter the ticket purchaser's information, including their name, the date of the purchase, the type of ticket, and the payment type (i.e. cash or check).

If the ticket purchaser is already a contact in your system, you should be able to begin typing their information and it will auto-populate a list that you can select from. If the purchaser is a brand-new donor, you can instead select the "Click here to create a guest purchaser" to add a new contact and continue the process.

Once that information has been filled out, you should be able to click on the "Save" button at the top - and now that offline ticket purchase should reflect both in your overall ticket count and in your event's guest list!