Have you sent out a text message communication or text-to-give ask through your 'Donor Management' system and noticed that your text message failed to send to some folks due to a “carrier violation?”
This article will help explain “carrier violations” and how to avoid them when sending text-based communications through our system.
1) What does 'Text Message Undelivered - Carrier Violation' mean?
The cell phone provider has chosen not to deliver the text message you sent because they have flagged it as a violation.
2) Is there any way to view why my message was flagged?
Unfortunately, no. Carriers do not provide additional details to Bonterra about why a message was flagged as a "carrier violation".
3) Why do carriers flag certain messages as violations?
Phone carriers want to protect their users from unwanted, potentially harmful messaging. The most common reason a message is flagged is that the cell phone provider believes the message to contain either Junk/Spam content - or the message attempts to scam the recipients out of their funds.
4) What are some common reasons messages are flagged?
sending too many messages from the same number within a short time frame
sending the same message to the same recipients within a short time frame
using red flag phrases or words, such as “send cash” or “urgent help”
(Click here to view a helpful list of common “flagged” words.)attaching large files or images
including shortened links to websites within the message
attaching multiple images and links
typing in all caps or using an excessive amount of special characters in your message
5) How can you avoid triggering a carrier violation?
make sure your messages are only sent to those who have chosen to "opt-in"
send short, concise texts to a small, targeted audience
avoid the use of language that could flag your message as spam or marketing
avoid attaching images or links in the messages
avoid over-capitalization or use of unnecessary special characters
include visible “opt-out” instructions at the end of each message - for example: “Reply STOP if you no longer wish to receive these messages.”
What else do you need help with?
Not quite what you were searching for?
Navigate back to the Feature Overview.