1.4 Setting Up Bonterra Payments for Your Auction
Updated over a week ago

NOTE: This article is the fourth in our introductory series on our Standalone Auctions product.

If you also utilize our All-in-One Donor Management platform, you may want to check out this collection of Auctions articles instead.


We strongly recommend that you complete the Bonterra Payments setup all at once (about a 15-minute process). Please ensure that you have your organization's bank account and organization details ready before you begin.

Additionally, this process should be completed by an administrator or business representative within your organization - and must be completed by the person who initiated the setup process within your Auctions platform.

If that isn’t you, please exit this setup until someone with that management access can proceed, or contact our Support Team for further assistance.

First, you should click on the banner at the top of your Auctions home page, indicating that you need to complete the setup process.

Bonterra Payments are powered by Stripe. For additional information, please see our related guide.

You should then be brought into our onboarding process, where you will be prompted to confirm a few pieces of information about your organization.

If everything appears to be correct, you should press the “Next” button towards the top right corner.

Information not accurate? Please contact our Support Team to provide any necessary updates prior to continuing with this process.

Next, you will be prompted to provide specific banking information for your nonprofit.

You will be required to link Stripe to your organization’s bank account (not a personal bank account) and you can only link one bank account for your disbursement through Stripe – multiple bank accounts cannot be accommodated.

Once you have entered your organization’s banking information and pressed “Next,” you will be prompted to verify your account on the next page.

You will also receive notice that the next steps will reference Bonterra (as Network for Good’s parent company) and will require you to enter the last four digits of your social security number.

You will then be redirected to another secure website when you click on the green “Verify your Stripe Account” button.

Once redirected, you will be prompted to answer and confirm a few details about your organization, such as your organization’s name, EIN, and phone number.

Please enter these details and click on the blue “Continue” button to proceed.

On the next page, you will be prompted to verify information in regards to your role within your organization. You will be asked to provide your name, role within the organization, date of birth, address, phone number, and last four digits of your social security number. (Why?)

When you reach the field where you are required to enter the last four digits of your Social Security number, you may also use specific, approved documentation to verify your identity if you choose.

You will then be prompted to submit a photo or take a picture of the approved documentation.

Once you have verified your identity within the organization, you will be asked to review the information you have provided during the setup process.

If everything appears to be correct, please press the blue “Submit” button at the bottom of the screen.

You will then be directed back into the onboarding process within your Auctions platform to complete the remaining steps.

NOTE: It may take 2-3 minutes for the page to redirect back to your Auction, so don’t navigate away or close this page! The page itself will reload once it’s done verifying.

You should now see a confirmation message indicating that your new account has been created and connected to your Auction.

You should then click on the blue “Continue to Next Step” button.

You’ll then see a “Congratulations!” message indicating your account with has been created and is currently being verified.

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