Alternatively, your participants may not want to refund their ticket purchase and prefer to convert it into a standard donation to your organization.

To do this, you'll want to follow the instructions found in this guide to mark their ticket purchase as "refunded."

Then, you can click on the "Offline Donation" tab at the top of the screen and manually enter in a donation that mirrors the price of the ticket.

This process effectively indicates that the ticket has been "refunded" and the donor has made a "new" donation for the same amount - no additional steps are needed!