Enabling the check-in feature allows for you to easily check in your guests once your event begins - and lets you confirm that you have the most up-to-date contact information for your ticket purchasers and their guests.
Below, we'll show you just how to enable that feature, so you'll be ready to welcome your guests once they've arrived for the festivities.
Step 1: Ensure that the tickets that you have created for your event were configured correctly as "guest" tickets.
When creating a ticket, you will need to select “Yes” for the question “Does this ticket represent a guest?” to ensure that the ticket is set up as a guest ticket.
“Yes” is the default selection when creating new ticket types, you can leave that as-is for the purposes of check-in.
Step 2: Navigate to the "Guests" tab in your event's dashboard.
The check-in feature will automatically display on your event's dashboard, under the "Guests" tab - but only if the event has at least one "guest" ticket listed.
If you’ve created a ticket type that was not configured as a guest ticket, you can delete it - so long as there haven’t been any purchases of that ticket type yet. After deleting, you can create a new ticket type that is set up exactly the same as the deleted ticket - and indicate that it represents a guest when creating the ticket.
Step 3: Locate the "Open Check-In" button when it's time to check individuals in.
When at least one of those guest tickets has been sold, a button will appear under the “Guests” tab of your event labeled “Open Check-In.”
That button will open the “Guest Check-In" page whenever you’re ready to begin checking your guests in!
The “Open Check-In" button will only display when at least one guest ticket has been purchased. Since the feature is designed to exclude add-on tickets, such as meals or t-shirts, you will need to ensure that your event has guest tickets available before you can begin the check-in process.
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