The Handy is constantly updated with new features and bug fixes. It can be updated quickly and safely over Wi-Fi.
Compatibility may vary between firmware versions and platforms; for instance, Firmware 4.14 is fully supported by the new website, new.handyfeeling.com, which ensures a smoother user experience.
NOTE: You need to connect your Handy to Wi-Fi to update the firmware.
There two methods to update your Firmware, one for Firmware 3 users and one for Firmware 4.
Firmware Version 3 is known for its stability and is recommended for users who prioritize consistency.
Firmware Version 4, currently in BETA, offers new features at the risk of potential bugs or instability. Choose based on your preferences and tolerance for experimental updates.
Here's a step by step guide for updating your Handy based on your Firmware.
Updating in Handyverse/Handyfeeling (Firmware 3)
1. Plug the Handy into the power supply.
2. Connect the Handy to Wi-Fi by clicking the Action button once.
Reference for Action button
Reference for Action button
The Action button is located just above the LED indicator and the below the DOWN button, like the image below.
3. Go to Handyfeeling.com.
4. Click the Connect button in the top-right corner.
Reference for the connect button
Reference for the connect button
The connect button should always be on the top right corner of the Handyfeeling website, like the image below.
5. On the popup, enter your connection key and click Connect.
I don't know my connection key.
I don't know my connection key.
If you don’t know your connection key, read this article to learn how to find it.
6. Once your Handy connects, the popup will prompt you to update your Handy.
Update Dialogue
Update Dialogue
7. Follow the update process to get to the latest firmware.
Updating in New Handyfeeling (Firmware 4)
The new website, new.handyfeeling.com, is specifically optimized for Firmware 4. For best results, use this platform to manage updates safely and avoid outdated notices on the old website.
Plug your Handy into the power supply
Connect your Handy to the internet via the Action Button.
Go to new.handyfeeling.com
Connect your Handy via the connection button on the top right of the page
Select Configure Device on the left side menu under Settings
Click on the Updates Button
If there is a new update, you should be prompted to update here
Follow the process for updating and let the device restart on it's own
After restarting, your device has successfully updated and is ready for use.
Please keep in mind that Firmware 4 is currently in Beta, as such issues are expected. If you face issues, please email contact@thehandy.com with as much information as you can gather regarding the issue.
Additionally, you may encounter compatibility issues such as the old Handyfeeling website flagging Firmware 4.14 as outdated.
Switching to new.handyfeeling.com is the recommended solution for these alerts.
I want to change Firmwares, how can I do that?
In case you want to upgrade from Firmware 3 to 4, please check out this article.
In case you want to downgrade from Firmware 4 to 3, please check out this article.
I followed the instructions, but I am having issues. What do I do?
If the old Handyfeeling website flags your Firmware 4 as outdated, switch to new.handyfeeling.com for a smoother experience.
Ensure your device has sufficient power and a stable connection during updates to avoid failures.
If you are facing issues updating your Handy, please contact support using the chat box on the bottom right side of the screen or email support via contact@thehandy.com