Here are a few best practices we recommend following when sending review requests to increase the likelihood of you customers leaving you reviews online. 

Text messages get close to a 100% open rate, so practically all your customers will see the review request. This number goes down to 30% by email. So if you have your customer's cell phone numbers, use them! 

Sending the request the same day or even immediately after your last contact with the customer will help you get more reviews. A customer's sentiment towards a business is much stronger following an appointment or service. Waiting to send the review request will reduce the quality and likelihood of them leaving a review. 

You have the ability to send review requests in bulk. This might be helpful if you are unable to send the request immediately to each customer. We recommend sending in bulk once a day. That way all your customers receive a request promptly and you save time.
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To guarantee the best results you should establish a good process to send the review requests. 

We recommend making one or two team members responsible for sending requests. They can use this quick help document to see how to use LocalReviews. 

You can also see how to create new users for them here.

Based on the tips above, you need to decide when is the best time to send the requests. If possible, the process should be to send a review request to the customer as soon as their appointment or visit is completed. So will the person responsible for LocalReviews be able to send the requests at that time? If not, can someone else send it? 

If sending the request immediately is impossible, we recommend using daily bulk requests.

If you believe a review wasn't supposed to be associated with your business or location, you may ask Google to check the review removal for you by following their instructions: Review for the wrong location.

Our system reflects the reviews received from Google on our platform and matches them with your contacts but it is not possible to remove a specific review from our end.

If you believe a review wasn't supposed to be associated with your business or location, you may ask Facebook to check the review removal for you by following their instructions: Report a review.

Our system reflects the reviews received from Facebook on our platform and matches them with your contacts but it is not possible to remove a specific review from our end.

If you believe a review wasn't supposed to be associated with your business or location and it was left under the OneLocal platform, we can get it removed for you. We can only have the review fully removed from our end but it is not possible to change it. After the removal, if you would like you can reach out to the person that left a wrong review and send them another Review request with a custom text. If this is your situation, reach to our dedicated support team so we can help you out!

We want you to get the most out of LocalReviews. If you have any questions, please get in touch through the messenger bubble below.

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