All emails sent through the OneLocal platform are set by default to send from noreply@quick-feedback.co (LocalReviews) and noreply@my-referral.co (LocalReferrals).
To make the messaging from your account more personal and improve deliverability, you can change the email sender so that the emails come from an address associated with your business.
Here’s how you can do it step by step:
Add a New Sender:
In your OneLocal Dashboard, go to the "Settings" tab on the left-hand side and select "Email".
Select "Email Senders".
Click "Add New Sender" in the top right of the screen.
Enter the new sender's information:
From Email: The email address shown to the customer when they receive emails.
From Name: The name shown to the customer when they receive emails.
Reply-to: The address that will receive any customer replies.
Physical Mailing Address: Your physical address. It will be displayed at the bottom of each automated email to comply with U.S. CAN-SPAM Act, CASL, and other anti-spam laws.
Sender Nickname: An internal sender name to help you easily identify the sender (useful if you have multiple senders).
Click "Create Sender".
Confirm the Email:
Once a sender is added, you will need to confirm the email to verify that you are the administrator of the email account.
Go to your email inbox and search for an email from noreply@onelocal.com with the subject "Confirm Email Sender".
Open the email and click on the confirmation link.
Your Dashboard will open and confirm that the email is now associated with a sender.
Set the New Sender as Primary:
Set the new sender as the primary sender by clicking "Set As Primary", and you are done!
Disclaimer: This article refers to offerings available through the OneLocal platform and should not be confused with OneSite, our AI-generated website solution. For information specific to OneSite, please visit onelocal.com/onesite.
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