All emails sent through the OneLocal platform are set by default to send from noreply@quick-feedback.co (LocalReviews) and noreply@my-referral.co (LocalReferrals).
In order to make the messaging from your account more personal and improve deliverability, you can change the email sender, that way the emails will come from an email address associated with your business.
Here's how:
Add New Sender:
In your OneLocal Dashboard, go to the "Settings" tab on the left-hand side, and select "Email"
Select "Email Senders"
Click "Add New Sender" in the top right of the screen
Enter the new sender's information
From Email: Email address shown to the customer when they receive emails
From Name: Name shown to the customer when they receive emails
Reply-to: Address that will be receiving any customer replies
Physical Mailing Address: Your brick and mortar address. It will be displayed at the bottom of each automated email, to comply with U.S CAN-SPAM Act, CASL, and other anti-spam laws
Sender Nickname: Internal sender name for you to be able to easily find the sender ( in case you have multiple senders)
Click "Create Sender"
Once a sender is added, you will have to confirm the email to verify that you are an administrator of the email's account.
To confirm the email:
Go to your email Inbox and search for an email coming from noreply@onelocal.com with the title Confirm Email Sender
Open the email and click on the link
Your Dashboard will open and confirm the email is now associated with a Sender
Set the new sender as primary sender by clicking "Set As Primary"
If you have any further questions on your OneLocal Dashboard, please make sure to reach out via the chat bubble!
What's next: