Use this guide to manage your automated marketing campaigns in the Merchant Portal. Campaign Manager lets you view and pause active campaigns, and create new email or SMS (Short Message Service) campaigns targeting specific customer groups. To use Campaign Manager, you must be logged in to the Merchant Portal with Marketing access at the store or business level.
Access Campaign Manager
Campaign Manager can be accessed at the store level or the business level depending on which campaigns you want to manage.
Log in to the Merchant Portal at your store or business level.
Navigate to Marketing → Campaigns → Emails, Text, and Push.
The Campaign Manager dashboard displays all currently active automated recurring campaigns.
To pause an active campaign, select it from the dashboard and use the pause option.
Note: The Campaign Manager dashboard shows automated recurring campaigns only.
Create a New Campaign
To create a new campaign in Campaign Manager, follow the steps below, then continue to the section for your selected campaign type.
Select Create Campaign in the upper right corner of the Campaign Manager dashboard.
Select your campaign type: Email or Text
Select your customer group — the audience this campaign will target.
Continue to the message body using the steps in the section for your selected campaign type below.
Email Campaigns
After selecting Email as your campaign type in Campaign Manager, complete the following steps to build and save your email campaign:
Enter your subject line.
Write the body of your email.
Add any images you want included in the email.
Review and save your campaign.
SMS Campaigns
After selecting SMS as your campaign type in Campaign Manager, complete the following steps to build and save your SMS campaign:
Write your message body. The total SMS character limit is 320 characters. A portion of this limit is automatically reserved for your business name and a legally required opt-out message.
Optionally, add an image to your SMS.
Optionally, add a campaign link.
Review and save your campaign.
Important: The opt-out language is required by law for all promotional texts and cannot be removed. This reserved text reduces the available characters for your message body.
For additional questions about this feature or online ordering in general please reach out to oosupprt@doordash.com