Openstage allows artists to provide Manager access via Teams across two access levels:
Admin - allows access to billing and downloading fan data
Non-admin - no access to billing and downloading fan data
Note: Admin access is determined by settings for the Team, not individual users.
To provide Admin level access to a user, that user must be added to an Admin level team.
What is my default team?
Every artist on Openstage starts with one default team.
The default team is always an Admin level team that includes the user that created the artist account.
How do I create new teams?
To create a new team, start by heading to:
Settings > Account Settings
Once in Account Settings, new teams can be created by clicking the + New Team button.
Once selected, you'll be prompted to name your new team and choose whether it should provide Admin-level access to users.
🙌 Top tip: Change the name of an existing team.
To change a team name, select the pencil icon in the Operations column.
How do I delete teams?
To delete a team, select the trash icon in the Operations column.
⚠️ Please Note: Deleting a team will remove all users assigned to that team.
How do I add team members?
1. Start by heading to:
Settings > Account Settings
2. Select the team you'd like to add a user to, or create a new team and select it.
3. In the team, select New User +.
4. You'll be prompted to add the email address for the user being added.
5. Select the artist the new team member should have access to.
⚠️ Please Note: If the user is new to Openstage, you must send them a password reset link.
This link will be sent to the email used for access to Openstage and prompts the user to:
Create their password
Set up 2-FA
How do I send a password to my team members?
1. To send a password reset link to a user, start by heading to:
Settings > Account Settings
2. Select the team that contains the user that requires a password.
3. Select the email address for the user.
4. Click Change Manager Password.
5. A popup will appear. Select Send Reset Link Email Instead.
6. A password reset link will be sent to the email address for the user. If they don't see it in their inbox, please ask them to check their junk/spam folder.
How do I remove a team member?
1. To remove a team member, first head to:
Settings > Artist Settings
2. Select the team that contains the user that should be removed.
3. Select the email address for the user.
4. Click Remove.
⚠️ Please Note: Using Remove for a user in a team only removes the user from that team.
If the user has access to multiple teams, they must be removed from all teams in which they appear to remove their access to the artist account.
💪 Top Tip: Change the email address used for login.
To change your primary email address for access to artist accounts:
Follow the process for adding a new team member to add your new email address.
Remove the old email address by selecting it from the list and selecting Remove next to the email address field.