The base of your Perifit Care(+) can experience two different issues.
It’s important to identify which one applies to you so you know the right next steps.
1. Dislocated Base (also called “snapped base”)
Symptoms:
You heard a click sound
The white base looks slightly shifted out of place
The probe is still fully intact (no opening, no gap, nothing broken apart)
This is a mechanical dislocation, not damage.
It does not affect the sensors.
How to “snap it back”
Gently push the lower part of the white base toward the opposite side.
You should hear the same click sound.
The base should return to its normal position.
Check the sensors
Open the Practice Lab in the Exercises tab of the app:
If the green pin goes up when you contract
And the red pin stays low
→ Everything is working normally.
If the sensors don’t behave as expected, please reach out to our support team via the ? button of the app's main screen so we can help.
2. Broken Base (cover popped open or separated)
Symptoms:
The white base has popped open
A gap is visible
Parts appear separated or broken
The probe cannot be “snapped back” into its shape
This is not something you can fix at home.
In this situation, please contact our support team directly via the ? button of the app so we can:
Examine the issue
Check your warranty status
Arrange the appropriate solution for you
Need help?
If you’re unsure whether your device is dislocated or broken, feel free to send us a photo. We’re here to guide you.